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Wil Jones
1,407 Reviews
Dealership Experience
10 yrs, 10 mos
Industry Experience
32 yrs, 6 mos
1,407 Reviews
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1407 Reviews of Wil Jones
November 15, 2019
Almost perfect Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me w Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me with updates on my car. Also no call when my car was actually done. Really like the loaner car program. More
by traverj88
Verified Customer
November 11, 2019
Breaks when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done by the service department. More
by roadblok
November 10, 2019
Maintenance and More Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very plea Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very pleasant. Steve the mechanic took care of the oil and lube and provided a video with an update on the status of the car. Great job. Betty More
by BMK
Other Employees Tagged: Caitlin Landis
November 08, 2019
Great Repair Work My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it within a few hours and kept me up to date throughout the whole process. Great customer service! More
by Genevieve R.
November 05, 2019
First Service The service department was very accommodating and provided a loaner! They did the service quickly and efficiently, I will definitely return for future The service department was very accommodating and provided a loaner! They did the service quickly and efficiently, I will definitely return for future service for my vehicle and my wife’s. More
by VVONA
Other Employees Tagged: John Sell, Caitlin Landis , Brent Freid
October 18, 2019
Another great experience We have been using North Penn Mazda for over 30 years (although our current CX5 was not purchased there, another story). The service department never We have been using North Penn Mazda for over 30 years (although our current CX5 was not purchased there, another story). The service department never fails to deliver. From the quality of work to their honesty More
by JCSUNCHASR
October 09, 2019
Excellent service Great customer service and excellent car care! Love that they included a video of the problem with my car!! Allowed me to make an informed decision. Great customer service and excellent car care! Love that they included a video of the problem with my car!! Allowed me to make an informed decision. More
by MMDNO
October 09, 2019
20K checkup I liked the video showing me what condition brakes etc. we’re in while they serviced the rest of the car. The service was complete and efficient. I liked the video showing me what condition brakes etc. we’re in while they serviced the rest of the car. The service was complete and efficient. More
by Mazda 6
October 09, 2019
Efficient, courteous, pleasant personnel The service rep, Will Jones, was very pleasant and efficient. The cost of the service was discounted because if low mileage since last year. Looking f The service rep, Will Jones, was very pleasant and efficient. The cost of the service was discounted because if low mileage since last year. Looking forward to additional service there. More
by RDMBBYRNES
October 08, 2019
Perfect I could not have asked for better service. I was kept up to speed on the repair and they picked me up to get the car which saved me a lot of time. I could not have asked for better service. I was kept up to speed on the repair and they picked me up to get the car which saved me a lot of time. More
by JPARKER1959
Other Employees Tagged: Amanda Young, Caitlin Landis
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