Will Routon | Page 6

Bought a Car Everyone was wonderful to deal with in this difficult time. I have worked with this dealership in the past and it has always been a pleasure. Everyone was wonderful to deal with in this difficult time. I have worked with this dealership in the past and it has always been a pleasure. More

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It was seamless and flawless effort on everyone involved my sales guy Will was beyond helpful and knowledgeable! Great team couldn’t have asked for anything better! my sales guy Will was beyond helpful and knowledgeable! Great team couldn’t have asked for anything better! More

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Really enjoyed working with this wonderful team. Everyone was very knowledgeable, honest and trustworthy! I highly recommend purchasing your next vehicle from McDonald Automotive. Thank you for the amazing s was very knowledgeable, honest and trustworthy! I highly recommend purchasing your next vehicle from McDonald Automotive. Thank you for the amazing service! More

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I worked with several people and they were all very pleasant and helpful. A team approach. I feel everyone was fair, easy to work with and overall have me a good deal on a trade. Communication and freq pleasant and helpful. A team approach. I feel everyone was fair, easy to work with and overall have me a good deal on a trade. Communication and frequent updates were appreciated. More

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Excellent customer service! The VW McDonald team truly made purchasing seamless. Will Routon took care of every step and helped us find the perfect vehicle for our family. Th The VW McDonald team truly made purchasing seamless. Will Routon took care of every step and helped us find the perfect vehicle for our family. Thank you! More

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Great Experience - New Car Purchase My salesperson Logan Erdmann and I got connected though USAA's True Car buying service. I had a few months before the lease was up on my current VW so My salesperson Logan Erdmann and I got connected though USAA's True Car buying service. I had a few months before the lease was up on my current VW so we took our time before deciding which car we were going to get next. We have done business with McDonald in the past when we leased our GTI back in 2014 and had a great experience. McDonald VW didn't have the car we were interested in at the time but we did get a True Car offer emailed to us so we would be in their system. Logan was great to deal with, he did a great job keeping in touch without being pushy. When we finally narrowed down our choices, he let me know they just got a car in that had the interior & features I was looking for, so he obviously takes good notes. Always good to find someone paying attention and listening to what you want. There were two other Denver area VW dealers we talked to but since we live about 1 1/2 hours away I didn't feel like spending a ton of time at multiple dealerships. I had already test driven the car I wanted, had my financing in order and knew what I wanted to pay. I wanted to complete as much of the deal up front and Logan and his team were the only one's willing to work with me. The other dealers wanted me to come in personally and work out a deal which usually results in an uncomfortable couple of hours trying to convince the dealer you have done your research and know what you are willing to pay while they are trying to relieve you of your last dollar and telling you no way can they sell you that car for the price you offered, etc. This is why most people hate buying a car and is totally unnecessary with the amount of great information available. So I gave all three dealers the same "out the door" offer and Logan was the first to accept it so he got my business. Simple as that. They respected my time and the effort I put into the process. I drove up the next day and they got me out the door in about two hours on a Friday afternoon which was pretty good. We did have a bit of an issue with my lease return but Logan and his team took care of it and even coordinated with VW Credit on my behalf. True service after the sale and just what you expect from professionals. Overall a great experience as my review title states. I wish Logan the best of luck and will look him up when I get ready to buy a new vehicle. More

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Good service Good experience, even though I did not have an appointment they got my car in, fixed the problem. I was pleased with the service, they kept me informe Good experience, even though I did not have an appointment they got my car in, fixed the problem. I was pleased with the service, they kept me informed on what the issue was, even sent a video showing me exactly what was wrong. That was impressive! More

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Perfect from start to finish. This was our first visit to McDonald Volkswagen. My wife and I have leased or purchased over 30 vehicles. We did most of our business with Murray BMW This was our first visit to McDonald Volkswagen. My wife and I have leased or purchased over 30 vehicles. We did most of our business with Murray BMW and did so because of the way they handled us. They made our purchases easy and fair and that made us loyal customers for over 20 years. Since they have sold we have been through a lot of dealerships that claim a lot of things but we always got the feeling that it was a typical "car" buying experience. The one that everyone hates and with all the nonsense that goes with trying to buy a car. McDonald was exactly like dealing with Murray. We looked at the different models, we drove the car we liked, John never pressured us or made us uncomfortable. We decided that we wanted to move forward and we had a difficult situation on my wife's lease. Will did some work and gave me pricing, and pricing that was fair and no back and forth stuff, just professional and respectful. We agreed and within 20 minutes moved on to Tanner to complete the financing and left with the car. The total time spent was under 90 minutes and that included the test drives. AMAZING! I liked the experience so much that I came back 4 days later and bought another car from them. This took about 1 hour and I was on my way with my second car. I was helped by the same three people and it reminded me that you can buy a car without haggling, going online, using some pricing app, and feeling like you made a bad decision after hours and hours at a dealership. I would recommend Mc Donald Volkswagen to everyone. How refreshing it was to find a dealership that wants a customer for life, not just one sale. More

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Great experience working with McDonald VW, they took good care of me and walked me through the process at my pace. Would definitely recommend to others. care of me and walked me through the process at my pace. Would definitely recommend to others. More

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professional service Your associates are friendly, professional and provide excellent customer service. I appreciated their understanding of our needs and ability to deliv Your associates are friendly, professional and provide excellent customer service. I appreciated their understanding of our needs and ability to deliver on promises made during the negotiation for the purchase of the vehicle we had selected. More

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