Will Soong | Page 6

The service team is excellent with customer service. They're welcoming and responsive. Terrific group of people. The only reason I didn't give 5 stars has to do with price for changing oil and the seemi They're welcoming and responsive. Terrific group of people. The only reason I didn't give 5 stars has to do with price for changing oil and the seeming lack of transparency on cost when making a reservation for service. Specifically, there was no indication of how much my oil change would cost until my car was being checked in. I brought my truck to Windward Ford because of the exceptional service of the people who run the department, but what could keep me from coming back is managements strategy regarding "transparency of cost." More

by donnelnunes Verified Customer Verified Customer

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The team that worked on the F150 was superb, from keeping me informed to the warmth from the staff! me informed to the warmth from the staff! More

by anthony.ssuuna Verified Customer Verified Customer

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Great experience with this dealer. Happy to have a Ford dealer on the Windward side Happy to have a Ford dealer on the Windward side More

by ted30 Verified Customer Verified Customer

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Always very friendly service. Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will contin Make customers feel like family. There was an issue with a recall software update, which made my service take longer than expected, but Will continued to check in with me and explain what was happening. More

by rwwhdesign Verified Customer Verified Customer

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Friendly, quick service with a smile. Easy drop-off and fast turnaround time on my oil change and tire rotation service. Very polite and helpful employees! Easy drop-off and fast turnaround time on my oil change and tire rotation service. Very polite and helpful employees! More

by AIMEEA.COOK Verified Customer Verified Customer

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Was willing to work with 3rd party warranty but then would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do would only cover 50% of parts cost and 33% of the labor cost. Quoted me 1.5 hours labor for replacing a part that literally took me 15 minutes to do after I got the diagnosis. I WON'T be going back! More

by MATHREJ Verified Customer Verified Customer

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I've been a loyal spokesman and customer for decades and have bought/leased at least 10 vehicles, how's that review??? have bought/leased at least 10 vehicles, how's that review??? More

by themikebuckshow Verified Customer Verified Customer

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Pretty frustrating experience: I had an appointment with the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck ea the service department at 8am, to do mandatory recalls for my ford Lightning and the 20k regular service. I took the day off, dropped off my truck early, 7:45am, and was told it should be ready at 4:45pm. Twice throughout the day I called to check on the progress, but there was no answer. I messaged the service department, no reply. I went to the service department at 4:45 and their window was shut. Fortunately, I found a technician and he found one of the service department workers. I was told the routine maintenance was complete, but none of the recalls were done. I could pick up my truck or leave it overnight. I could not take another day off, so I had to pick the truck up. No communication on the service department’s end. They had my truck for 9 hours and were only able to rotate the tires? Now, I’ve got to take another full day off work to get the recalls complete. I feel like the dealer prioritized my $250 service and not the free mandatory recalls. I do not think I will use this service department again. It’s a shame, because I live in Kailua. More

by Ramsey.Ryan.w Verified Customer Verified Customer

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I had a great experience with Windward Ford's service department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. department. The service advisor was professional and friendly. The work done took less time than expected and was fixed properly. More

by Nina Verified Customer Verified Customer

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Great Experience. Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Ha Drop off right by the office, greeted right away by the friendliest professional employees. My car was ready early! My first time at Windwood Ford Hawaii but I will never take my car anywhere else, definitely worth the drive from AinaHaina, More

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