William Florentino | Page 11

Bill was great to work with! He was very helpful, knowledgeable, patient and thorough. I would recommend him and will definitely be a returning customer. Thanks Bill! knowledgeable, patient and thorough. I would recommend him and will definitely be a returning customer. Thanks Bill! More

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Pinebelt did a fantastic job getting me into the car of my dreams. Pete and Bill worked so well with us. Surely will be recommending them. I came for what I thought was affordable for me, even though i my dreams. Pete and Bill worked so well with us. Surely will be recommending them. I came for what I thought was affordable for me, even though it was less of a car then I wanted. I'm leaving with a fully loaded beautiful 2017 Traverse, low mileage and definitely more recent in years than what I expected to but. Certified preowned. Pete managed our financing perfectly to make this car happen, with understanding and consideration to my concerns. More

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Awesome experience from beginning to end. During these times its easy to be negative, but this place showed me the true value of customer service. Thanks Bill, you're the man! times its easy to be negative, but this place showed me the true value of customer service. Thanks Bill, you're the man! More

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Great sales rep dealership should be proud to have him customer service and attention he gives his customer is amazing . THANKS BILL GREAT JOB SEE YOU SOON customer service and attention he gives his customer is amazing . THANKS BILL GREAT JOB SEE YOU SOON More

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Great guys. Worked hard to get a deal done. Didn't try to upsell. Mad an effort to help. A+ would recomend in the future upsell. Mad an effort to help. A+ would recomend in the future More

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My experience from Bill florentino and the staff was amazing I this will be my main dealership from here on in . Bill has an excellent customer service and actually listens to you ! Doesn’t just want to amazing I this will be my main dealership from here on in . Bill has an excellent customer service and actually listens to you ! Doesn’t just want to rip you off like the typical dealer! HIGHLY RECOMMEND PINEBELT IN GENERAL More

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I came all the way from Elizabeth NJ Bill was great highly reccomend him. I wasn’t even looking for a vehicle and he contacted me and told me he had something nice that I would love. He was right I lov highly reccomend him. I wasn’t even looking for a vehicle and he contacted me and told me he had something nice that I would love. He was right I love my new suv THANKS BILL More

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Bill was a pleasure to deal with. He is a very nice guy. He was very patient in helping us get what we wanted. I would definitely work with him again in the future. He was very patient in helping us get what we wanted. I would definitely work with him again in the future. More

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Extremely poor communication. I spoke with William Florentino over the phone about a deal for my new Malibu. We clearly said on the phone I want to roll over my exceeding miles on previous lease to my Florentino over the phone about a deal for my new Malibu. We clearly said on the phone I want to roll over my exceeding miles on previous lease to my new lease. Bill said it was no issues and he will consider when offering me my monthly payment for my new lease. We agreed on a price and made the deal happen, Two weeks into my lease and I now received a letter from Chevy saying I owe them 2,000 dollars for my exceeding miles. Bill completely ignored my request to roll it over the deal, he completely avoided letting me know I owed this money all because he knew I wouldn’t continue with our agreed upon deal. Keep in mind we spoke about it over the phone so I didn’t have it writing and deals were being done out of the ordinary because of COVID. I am now screwed over my head due to this Chevys complete lack of communication and extremely disappointed in Bill’s service and Pinebelts service manager Peter Bottroff who said word for word “ your one bad review doesn’t mean anything” that is just poor business. AVOID THIS DEALERSHIP AT ALL COST More

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Would not recommend I would not recommend this dealership. As a third time customer there, they should definitely treat their customers with more respect from the financ I would not recommend this dealership. As a third time customer there, they should definitely treat their customers with more respect from the finance manager to my salesman. They do not stand by their word. Upon returning my car for a new lease, we agreed on a few things that they did not hold up. I will never be back. More

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