William Harris
William Harris at Heiser Chevrolet of West Bend

William Harris | Page 8

Service Advisor

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.5
121 Reviews
4.5

121 Reviews

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121 Reviews of William Harris

October 18, 2024

Dealership Rating
Employee Rating

Car wash sucks! ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased More

by adammf83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2024

Heiser Chevrolet of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

October 17, 2024

Dealership Rating
Employee Rating

Sales staff not very knowledgeable. Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have More

by mrjohnfehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl, William (Liam) Dooley , Shelton -sales

Oct 18, 2024

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

October 16, 2024

Dealership Rating
Employee Rating

Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend More

by JOANNHOESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Nathan Heimerl, Brian Crandall , Matthew Myszka

Oct 16, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 15, 2024

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Employee Rating

They are ok. Price goes up all the time. Oil change seems fine. Could be better More

by GAILSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 14, 2024

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Employee Rating

Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there! More

by MSPENNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Brian Crandall, Jared Gengler, William (Liam) Dooley , Jeremy Brown, Matthew Myszka, Steve Nowak, Sue Schneider, Jacobi Wozniak

Oct 16, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 14, 2024

Dealership Rating
Employee Rating

My problem comes when you get your receipt and the checklist on the back of it says they did stuff that they didn’t do. I know it’s minor, but they said they filled the windshield washer fluid and it More

by mtc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2024

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

October 10, 2024

Dealership Rating
Employee Rating

Service rep bad addititude work done not solved might have been over charged went to other dealer. I felt with new man from lynch West bend. More

by BUGLE450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matt Myszka by phone at 262-808-2735 or by email at matthew.myszka@heiser.com so we can better understand what happened during your experience.

October 09, 2024

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Employee Rating

Very friendly, nice and personable. They listen and try to resolve problems. I feel heard. More

by R.L.MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 09, 2024

Dealership Rating
Employee Rating

Heiser does an excellent job helping us maintain our vehicle for the past 10 years. Winston was great at helping us get it all completed. Dominic gave me a ride home and to pick up my vehicle. He is More

by Steve09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Dominic the courtesy driver

Oct 10, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 10, 2024

Dealership Rating
Employee Rating

Had vehicle serviced came back with damage and compensation was they fix and pay half for a new toned cover More

by 2015Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Myszka

Sep 11, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Brian Crandall by email at bcrandall@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

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