William Ho | Page 3

Fantastic Sales & Customer Service Rusnak people care about their customers and we have been in the Mercedes family since 2009. This is our 5th Benz (All New) and bought our first S450. Rusnak people care about their customers and we have been in the Mercedes family since 2009. This is our 5th Benz (All New) and bought our first S450. Denise Justice is our salesperson with William Ho behind his girl. It is always nice dealing with them. It is home to us. They always deliver on what we expect. More

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Happy customers again My wife and I wanted to change our 2018 GLC 350e hybrid plug-in, It was a lease from this dealer and we were worried that we might not be able to jus My wife and I wanted to change our 2018 GLC 350e hybrid plug-in, It was a lease from this dealer and we were worried that we might not be able to just trade it in for a larger SUV. We decided to get in-touch with William Ho. He always helped us out in the past with Andre V. - our former sales agent. Luckily, he remembered us even just from a phone call. He didn't waste out time. We went to the dealership and Andy Lok also assisted us, We fell in love with the GLE 550e 4matic hybrid plug-in. On our second visit with William Ho, we were able to bring home the GLE 550e 4matic hybrid plug-in. It made us happy customers again as we got a good deal and a larger SUV. We were already happy with the technology of the GLC hybrid plug-in, however, with the GLE 550e, we got a larger SUV and we liked the interior features it had and more... Andy Lok also took care of us when we test drove the SUV and tried to educate us more on the other features of the GLE 550e. Andy Tan from the Finance dept. also explained the lease documents very thoroughly. The whole process went on smoothly. We received excellent service from William Ho, Andy Lok, and Andy Tan. Indeed, a great and happy experience from Mercedes Benz of Arcadia. William Ho - you are the best! More

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Excellent Service by Rebecca So I have been serviced in Rusnak by Rebecca So more than 20 years. I always wonder how can she always provide a VERY EXCELLENT service to the customer! I have been serviced in Rusnak by Rebecca So more than 20 years. I always wonder how can she always provide a VERY EXCELLENT service to the customer! To be very honest, she is the best in Service Department and she make me come back! Thank you Honey! More

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Good service experience The service department is wonderful, and sales are very friendly. Overall Mercedes-Benz of Arcadia is excellent place. Brian Edwards from service depa The service department is wonderful, and sales are very friendly. Overall Mercedes-Benz of Arcadia is excellent place. Brian Edwards from service department, Andre Voglezon and William Ho from sales deparement are the three guys that I worked with. They have done an excellent job, and I am very satisfied with their help. I definitely will come back for new cars because of the wonderful service. More

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Amazing service and speak your language! It was very nice to experience buying a car at Mercedes Benz of Arcadia. very accommodating, professional and communication with sales who are great p It was very nice to experience buying a car at Mercedes Benz of Arcadia. very accommodating, professional and communication with sales who are great people to deal with. More

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Rusnak dealer is awesome I got a C43 from Mercedes of Arcadia earlier this month. Their new building is awesome. The people who assisted me was William Ho and Billy Kwan. They I got a C43 from Mercedes of Arcadia earlier this month. Their new building is awesome. The people who assisted me was William Ho and Billy Kwan. They are very friendly. This is my first Mercedes!! Their service was excellent, price is great and I am very happy with my purchase! More

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Excellent experience renewing my lease The best experience ever! Super! People are so nice. I have started recommending this place in my friends circle. The whole process was very effic The best experience ever! Super! People are so nice. I have started recommending this place in my friends circle. The whole process was very efficient, too. More

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Andre... you did it again :) A few days ago, we went to Rusnak Arcadia in response to a letter we received from them. The letter made us curious as it contained a lot of incentive A few days ago, we went to Rusnak Arcadia in response to a letter we received from them. The letter made us curious as it contained a lot of incentives. Luckily, Andre Volglezon took care of us. We were currently leasing the E350 and our term wasn’t over yet, but since my husband has always wanted the ML 350, we asked how it was possible to upgrade to that model. After my husband chose the White ML350 4matic with all the options he wanted, Andre was patient to work on the figures and by the end of the day, we were happy and ended up driving the ML350 4matic. This is our 4th lease experience with Rusnak Arcadia. Andre has always been our trusted Benz sales specialist. He is very professional and knowledgeable on various Benz models. More importantly, he has extraordinary people skills. From the minute you meet him till the very end of the transaction, he will treat you like a VIP. We always go back to Rusnak Arcadia because their Personnel and Service department is exceptional. Thanks to William for facilitating and making our final monthly computation feasible. AND, If you are lucky to have Andre Volglezon as your sales specialist, you will be very happy and pleased because he will work for you to make the car you aspire for...happen!!! Andre…you did it again ? More

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