William Hughes | Page 3

Great experience servicing my 2020 Toyota Rav4 so far, no complaints. Will keep servicing my car here complaints. Will keep servicing my car here More

by Katherine Herrera Verified Customer Verified Customer

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Service is always very accommodating . Willing to go above and beyond to satisfy a customer. Willing to go above and beyond to satisfy a customer. More

by barandariusz Verified Customer Verified Customer

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It's a shame I have to rate the dealership where I bought my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, you start seeing lack luster performance, incompetence and and more just to name a few. I've had a vibration for almost 8 months if not more and they can't resolve it. One starts arguing with me so they won't do the job, he even mentioned I declined something months back which has nothing to do with the issue but happy to say I declined some service. So people please pay attention to your paperwork as I finally did on my last visit. I was out the door but looking at the paperwork only to notice, you guessed it, it said I declined something. When I confronted him, oh well it's nothing we just didn't do the work so we put it as declined!!! He actually told me that when an hour ago, same advisor was arguing with me about declining *ish. Needless to say he wasn't happy I made him change it. Apparently they are happy to sell you a car but will deny diagnosing your vehicle because the vibration is at 60mph+. I'm glad I've documented the whole process, it's about time I got the BBB, attorney/ advocate involved. Their big excuse, we can't recreate the issue, YEAH HOW WOULD YOU When U CLAIM YOU CANT GO ABOVE 60MPH. They've had ample opportunities to diagnose and fix the car but won't. SHAME ON YOU!!! More

by keana6 Verified Customer Verified Customer

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Great customer service skills. Kindly treated. Respected. Salesman was knowledgeable and helpful with the whole process and made it an easy process Kindly treated. Respected. Salesman was knowledgeable and helpful with the whole process and made it an easy process More

by ACEMETAL136 Verified Customer Verified Customer

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Kelsey was fantastic and i was out within 45 minutes. They even washed and vacumed the car!!! They even washed and vacumed the car!!! More

by jscambio Verified Customer Verified Customer

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Need to provide complete price in text estimates not just the part price so there are no surprises later with the bill. the part price so there are no surprises later with the bill. More

by szurly Verified Customer Verified Customer

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I was cursed by employee and treated unprofessionally from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience More

by ericarnyc Verified Customer Verified Customer

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Bill, I was very helpful. He got me in right away and kept me updated on when my car was going to be ready. He got me in right away and kept me updated on when my car was going to be ready. More

by mindyb67 Verified Customer Verified Customer

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Bill Hughes is good service writer. He listens to all my concerns and explains in detail all the issues and repairs to my vehicle. He listens to all my concerns and explains in detail all the issues and repairs to my vehicle. More

by John Doe Verified Customer Verified Customer

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Service was done in a timely manner. I was in and out within an hour. I was in and out within an hour. More

by ddscacchetti Verified Customer Verified Customer

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