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William Hughes
William Hughes at Glen Toyota
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William Hughes | Page 2

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7
622 Reviews

Dealership Experience

6 yrs, 10 mos

4.7

622 Reviews

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622 Reviews of William Hughes

April 14, 2024

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Employee Rating

Had a very pleasant experience one again. Have been using this dealership for many years. Very efficient and trustworthy. Bill is excellent. More

by STANKE1025
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Recommend Dealer
Yes
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April 12, 2024

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FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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April 09, 2024

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Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

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Employee Rating

My service was done in a reasonable amount of time and the waiting area is quite comfortable with amply spaced seating. More

by billbeucler45
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Recommend Dealer
Yes
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April 07, 2024

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She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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March 30, 2024

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Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend More

by tiffmatt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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Apr 10, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 29, 2024

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Employee Rating

Great experience excellent service friendly staff I always go to glen toyota to service my car More

by Jay2650.jr
Recommend Dealer
Yes

Other Employees Tagged: William Hughes

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March 29, 2024

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Clean, thorough, pleasant, efficient service. I would be happy to go back for my next service appointment. More

by tross62
Recommend Dealer
Yes
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March 28, 2024

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Employee Rating

It was easy to schedule an appointment. Everyone was very nice and professional. I love the ability to accept or decline. Recommended services on my phone. I was in and out fairly quickly. More

by eilalex16
Recommend Dealer
Yes

Other Employees Tagged: William Hughes

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March 24, 2024

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Employee Rating

Freddy is a professional and a great service advisor. He is knowledgeable and friendly. When I make appointments for my cars I ask for Freddy. More

by Bill Zimmermann
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Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla

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