William Hughes
William Hughes at Glen Toyota

William Hughes | Page 59

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.6
644 Reviews

Dealership Experience

8 yrs, 9 mos

4.6

644 Reviews

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644 Reviews of William Hughes

September 15, 2020

Dealership Rating
Employee Rating

If you do not mind being lied to and treated like garbage I guess ok but I think Glen Toyota sucks when you order something from parts they give you one half and it was no good and service on a paid plain t More

by ABRAEN1700
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: John Kraiza, Joe Esposito, Jason Forkins, Bruce Rosales, Paul Cimillo , Jeff Braunstein, Ryan Christensen, Richard Jennings, Nick Lahr

Sep 15, 2020

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. I am sure that there is no way that all 10 of the checked off employees were involved this transaction. In some cases they are in different departments. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

September 12, 2020

Dealership Rating
Employee Rating

The best service place I've use so far. Pricing a bit higher than independent places for service other than oil change, but still very reasonable. Trustworthy mechanics in a place that will bend over ba More

by Dangeruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales , Ryan Christensen, Richard Jennings, Nick Lahr

Sep 14, 2020

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 04, 2020

Dealership Rating
Employee Rating

Friendly and helpful Service staff.Very clean service drive. I was greeted promptly. My car was ready when promised and they washed it Highly recommend. More

by RSACHER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2020

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 04, 2020

Dealership Rating
Employee Rating

Always good and honest service and sales. I own two Avalons, a 2015 preowned and a 2017 purchased new. Both run excellently because of the service I receive from the Service. Team. More

by EFXMCCABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales , Ryan Christensen

September 01, 2020

Dealership Rating
Employee Rating

Prompt and satisfying experience. Friendly staff and good response. Efficient updates via text. Overall good experience. Though you do need to take this 25 words minimum limit. Little annoying😃😃😃 More

by Shahab
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

August 29, 2020

Dealership Rating
Employee Rating

Nice guy, although my service took way longer than expected, he did give me a loaner car. Was very friendly, would recommend to others in my family More

by isaliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 29, 2020

Dealership Rating
Employee Rating

Glen is people centered dealer. I like glen Toyota because they made me understand the problem with my truck. The only problem is waiting time More

by sikadeefoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales , Ryan Christensen, Richard Jennings, Nick Lahr

August 26, 2020

Dealership Rating
Employee Rating

Awesome and professional service dept. Bill Hughes is Awesome and professional service dept. Bill Hughes is very good at his job. I highly recommend your service dept. Bill is very helpful and knows his More

by Bill Zimmermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 26, 2020

Dealership Rating
Employee Rating

Great service for a complete check up. Nice waiting room with the status on the TV so I know how well it's going. Car is running great. More

by AndrewCioffi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 21, 2020

Dealership Rating
Employee Rating

Came in for a problem with my cars charging port. Easy to make appointment, friendly service, comfortable & clean waiting area, and car was fixed costing less than I thought it would! More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2020

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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