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William Nigh
William Nigh at Shields Auto Center
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William Nigh | Page 3

Service Advisor

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.7
27 Reviews
4.7

27 Reviews

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27 Reviews of William Nigh

May 02, 2023

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Employee Rating

We have been loyal customers of Shield’s for many years. We have never been disappointed in their sales and service departments. More

by vjruss0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder , Rich Drennan

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May 03, 2023

Shields Auto Center responded

Repeat business is the BEST compliment! We appreciate your loyalty!!

April 16, 2023

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Scheduled a recall appt. Got there no parts available even though Ford said there was. Scheduled at Shields should not have made appt with no parts on hand. More

by m.reifsteck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 17, 2023

Shields Auto Center responded

Please accept our apology! Unfortunately, in between the time of you making your appointment and the time you came in for your appointment, Ford began to limit us on the amount of parts available to complete your recall to 1 per week. We neglected to call you to reschedule before your scheduled appointment. We are very sorry for the inconvenience that we have caused. We have implemented additional procedures to avoid this happening again in the future.

March 31, 2023

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a b c d e f g h i j k l m n o More

by albersleon
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

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March 30, 2023

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I am pleased overall with the entire experience. The ease of scheduling, dropping off, paying and picking up. I will be back. More

by cope5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder , Rich Drennan

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January 28, 2023

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Had recalls done to my truck. It was done when they said it would be More

by jasonam762
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Recommend Dealer
Yes
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Apr 04, 2023

Shields Auto Center responded

We appreciate you business. If there is anything else we can do for you, please let us know!

January 14, 2023

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Very friendly, very quick, they are efficient and fairly priced and even honored an expired coupon because of far out booking! More

by laceyboobrown327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder , Rich Drennan

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Apr 04, 2023

Shields Auto Center responded

Thank you for sharing your experience! We appreciate your business and we hope to see you again soon!

December 09, 2022

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Employee Rating

Anytime coming to Sheilds , Terry is amazing. He goes over and beyond to accommodate, we have purchased two vehicles and plan to purchase more. The service department is quite the opposite. No More

by homesnow1
Service Communication
Recommend Dealer
No

Other Employees Tagged: Terry "TNT" Twitchell, Dale Scudder , Rich Drennan

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Dec 09, 2022

Shields Auto Center responded

We are glad to hear that you have been very pleased with your experience with Terry and our sales department. We appreciate that you have brought your experience with our service department to our attention. Please accept our apology. We want and need to improve, it is not our intention to leave this impression with our customers. Could you please call Dale Scudder, our Service Manager? We would like to speak to you personally and apologize again. Thank you!

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