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Willian Morales
13 Reviews
Dealership Experience
8 mos
Languages Spoken
English
Spanish
13 Reviews
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13 Reviews of Willian Morales
September 12, 2025
Eddie was great and very informative. The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than I’ve normally experienced at other dealerships. More
by natehopkins
Verified CustomerOther Employees Tagged: Mac Lewis
September 10, 2025
Although the paperwork handed to me states tire rotation which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was i which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was in the same location after service More
by EBEL22
September 03, 2025
Mr. Morales, who was my Service Advisor, was responsive, friendly and helpful. The dealership tries hard, but their service department is less than stellar in my experience thus far. friendly and helpful. The dealership tries hard, but their service department is less than stellar in my experience thus far. More
by carolyn2604
Other Employees Tagged: Johnny Gomez
August 24, 2025
Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More
by kmotorsceo
Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Nicole Nelson, Kei Yukimura, Leslie Pacas
August 22, 2025
The service team is responsive and very helpful. I have been to the dealer twice within two months due to recalls and battery issues and they made sure I had a loaner car each time. I have been to the dealer twice within two months due to recalls and battery issues and they made sure I had a loaner car each time. More
by cathy27
Other Employees Tagged: Holly
August 13, 2025
My appointment was scheduled for 10:30am, they did not take my car in until after 2pm. Evidently they are scheduling more appointments than they can handle. The facilities are fine, plenty of snacks and take my car in until after 2pm. Evidently they are scheduling more appointments than they can handle. The facilities are fine, plenty of snacks and water/coffee. Everyone was friendly. More
by PR
July 27, 2025
Resolution of problem (cracked rim) well within estimated time frame. Cost higher than expected but provided in advance of work authorization. Additional work identified from safety/milage maintenance review time frame. Cost higher than expected but provided in advance of work authorization. Additional work identified from safety/milage maintenance review well explained, reasonable and quickly completed. Negatives are minor issues: valve stem cap not installed or provided with new rim stem replacement; air pressure not properly adjusted following rim replacement and safety check (2 front tires at 40 and 2 rear tires at 33, vs 36 pressure for all 4), and service interval not reset following oil change. More
by WALTER.R.BOREK
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