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Willian Morales
66 Reviews
Dealership Experience
1 yr, 9 mos
Languages Spoken
English
Spanish
66 Reviews
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66 Reviews of Willian Morales
July 17, 2026
I had some warranty service done on a 2022 Tucson. The service team was professional and did a great job on the required work. The service team was professional and did a great job on the required work. More
by jack.clark71
Verified CustomerOther Employees Tagged: Jeremy Davis
July 17, 2026
The dealership failed to reset my maintenance timer on my dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticke dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticker inside my car. It's not William's fault, but likely a lack of training and discipline from the maintenance crew. More
by richard.j.wahl
July 11, 2026
Cost of service constantly changed - service completion time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not ne time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not necessarily needed to complete the job correctly i.e. the check engine code was P00128 coolant thermostat, they first ordered the thermostat only then changed it to the whole thermostat housing being replaced; next I was told that I needed front brakes and new rotors, brakes were never even squeaky why would rotors need replacement? I was told that my car would be ready by 4:30pm, William called at 5:18pm saying work not completed and service technician went home at 4:00pm. Overall, I believe that I was shafted. More
by js-lvs
July 09, 2026
Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More
by frankiebreal429
Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Nicole Nelson, Kei Yukimura, Leslie Pacas
July 08, 2026
They were able to get my car serviced about 1-2 hours quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need servi quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need service More
by alexsedlak
Other Employees Tagged: Calvin Jeong
July 03, 2026
Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. transfers to "Bella AI" which is totally ineffective and frustrating. More
by DOCDINA23
Other Employees Tagged: Jack Kim, Ahmed Omar
July 02, 2026
Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More
by Saundrabt
June 20, 2026
After checking in in a timely manner, Willian explained that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the da that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the day, and I was given a link meant to update me on the car's progress. After more than 3 hours, I texted three separate times, but never received a response. The progress didn't change on the website link, so I eventually had to call in and speak to a different rep, who told me that the work should be completed relatively soon. After waiting for more than another hour, I was finally told that the work had been completed. When told that my car would be brought out for me, I had to wait an additional 10 minutes. I was then treated to a car that had not been washed or cleaned out whatsoever, a pretty standard dealership procedure for any customer waiting to have service done. Quite disappointed to say the least. More
by edward_miller22
