Yadira Kauffman | Page 3

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More

by phillygirl0316 Verified Customer Verified Customer

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Customer service staff were very helpful and friendly and very efficient in their duties when to giving the customer service very efficient in their duties when to giving the customer service More

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I believe banister ford will be the dealership in the region in the near future!! region in the near future!! More

by CHEEKS_RAYMOND Verified Customer Verified Customer

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They fixed my car fast and returned it fast. Great job Ford! Customer service was professional too Great job Ford! Customer service was professional too More

by CAM CHISM Verified Customer Verified Customer

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I was treated very well. What ever I needed Mr. CHRIS GOINS and Mr. SONNY. AMIR TAGHI AND STAFF TOOK GOOD CARE OF ME. FORD BANISTER IS THE PLACE TO GO IF YOU NEED A CAR. What ever I needed Mr. CHRIS GOINS and Mr. SONNY. AMIR TAGHI AND STAFF TOOK GOOD CARE OF ME. FORD BANISTER IS THE PLACE TO GO IF YOU NEED A CAR. WHERE PEOPLE CARE ABOUT YOU AS A PERSON. THEY WORK WITH YOU AS MUCH AS POSSIBLE... More

by GAINESJEANNIE52 Verified Customer Verified Customer

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Love it good customer service on time clean waiting area friendly good answers will recommed friendly good answers will recommed More

by AALEXANDER74 Verified Customer Verified Customer

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To whom this may concern I want to respectfully give a shout out to Sean Matthews who is a great sales person his personality was great his delivery was great he stayed with me until the job is done he ga shout out to Sean Matthews who is a great sales person his personality was great his delivery was great he stayed with me until the job is done he gave me the best customer service ever had I will recommend him highly and I asked that if anyone is looking for a great car all day for great customer service person he would be the one to go to Sean Matthews as I said beforeIf we had more people like him they could give great customer service politeness consistency honest upfront not hide anything making you the number one priority that’s the kind of sales person that I recommend highly to an that’s looking to buy a vehicle At Sheeye ford I highly recommend Sean Matthews is the best sales person. More

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the worst experience Ever i purchased my new Ford Mustang From Sheehy Ford in Springfield. I arrived at the dealership with financing in place and asked that my credit not be i purchased my new Ford Mustang From Sheehy Ford in Springfield. I arrived at the dealership with financing in place and asked that my credit not be run, My credit was run anyway and I was told by a gentleman in finance that he wanted to see if I could get a lower interest rate, I was furious, I was already pre-approved by my bank at a reasonable rate, I traded in my 2011 Dodge Challenger and went I went into the finance office to sign the final paperwork the price on the documents for my trade in was incorrect so I refused to sign, I was told that they were not making any changes even though I had documentation by them that stated my trade in price. I already had poession of the new car so I told them I would not sign unless the documents were corrected. I then called my bank and told them not to release the money to Sheehy Ford unless there was a new signed contract presented. The representative told me that another representative was on the phone with Sheehy as they were trying to secure the payment, I told the bank they do not have my signature, THe bank Capital One did as I asked. I then received a call from Sheehy asking me to return to the dealership the next day. The manager told me he made the corrections and asked if I would sign. I signed and confirmed with Capital One and the deal was done. I purchased the VIP plan at the time of purchase. This was a huge mistake. I made an appointment for my first oil change and they could not find the documentation that I had the VIP plan. Of course I had a copy and they entered it into their system. I still had to wait and was told they were short staffed. This has been the case with each oil change. Scheduling service has been equally difficult at both locations--Marlowe and Springfield. I would never purchase a car from here again. My overall experience was horrible, I do still have the car but I try to avoid Sheehy at all cost. I had a much better experience at Ourisman. More

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Aaron of sheehy ford dealer has one of the best services very professional and helpful and keeps you update on your vehicle thanks sheehy excellent. very professional and helpful and keeps you update on your vehicle thanks sheehy excellent. More

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Thanks for the new yall was very helpful with me and my Thanks for the new car all was very helpful with me and my new car i am thankful and if i know some friends that may need a car ill be sure to send th Thanks for the new car all was very helpful with me and my new car i am thankful and if i know some friends that may need a car ill be sure to send them to jonathan slaughter thanks More

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