Yankiel Vilches | Page 15

I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. Yankiel was great he was very informative and the things on my car, like the 360 camera and master switch on the door. The sad part is for fellow customer make sure on your insurance you R1 or something like so you can actually rent a car. More

by Bryan Raymonvil Verified Customer Verified Customer

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I have been coming to Wayne Akers Ford for the last 6 years, I’ve always loved the experience here. years, I’ve always loved the experience here. More

by Arturo Verified Customer Verified Customer

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Everything was great, awesome service, friendly service staff, its always a pleasure going to wayne akers ford. staff, its always a pleasure going to wayne akers ford. More

by Brita Verified Customer Verified Customer

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Everything was fine as expected, no surprises, professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. More

by ED60 Verified Customer Verified Customer

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Muy buen trabajo eficientes y rápidos siempre muy profesionales y detallistas en cada uno de sus servicios profesionales y detallistas en cada uno de sus servicios More

by johaneira_ Verified Customer Verified Customer

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The service was great. The techs were all friendly and helpful and I’ll be coming back for any other maintenance I may need in the future The techs were all friendly and helpful and I’ll be coming back for any other maintenance I may need in the future More

by Steve Verified Customer Verified Customer

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He took care of my truck. Happy with this job. I will go back. Thanks Happy with this job. I will go back. Thanks More

by BETANIA.PINCKNEY Verified Customer Verified Customer

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Wayne Akers always takes care of me and their employees are the best there is. are the best there is. More

by HAIGCONSTRUCTIONLLC Verified Customer Verified Customer

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Greatest dealership experience i have ever had in my life, i cannot speak highly enough of the representatives at Wayne Akers Ford. life, i cannot speak highly enough of the representatives at Wayne Akers Ford. More

by FordDriver1987 Verified Customer Verified Customer

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My service advisor was easy to work with. He did everything I expect him to do. He did everything I expect him to do. More

by ramonocasio2004 Verified Customer Verified Customer

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