Yankiel Vilches | Page 2

We brought our F450 in for an oil change and maintenance, but $5600 later, we had a squeaking drive belt (new problem), which they told us would magically get better with driving. When it did not after two but $5600 later, we had a squeaking drive belt (new problem), which they told us would magically get better with driving. When it did not after two days, and with a cross country trip pulling an RV scheduled, and the squeak not any better, we brought it back. Luckily, we got Service Director Lenny, who apologized repeatedly, had a new drive belt installed in two hours, and was wonderful! We are now in South Carolina, the truck is fine, and we are very grateful to Lenny. He makes us want to purchase our next Ford truck there. Thank you, Lenny!!! You deserve six stars! More

by Renee Verrier Verified Customer Verified Customer

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Quick and friendly! Very satisfactory Vankiel was great I even got serviced 30 minutes earlier than expected Very satisfactory Vankiel was great I even got serviced 30 minutes earlier than expected More

by BOURBON9104 Verified Customer Verified Customer

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I'm satisfied thank you The customer service was very polite and helpful and help me with my need. polite and helpful and help me with my need. More

by JESUSVIVEAD Verified Customer Verified Customer

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Perfect and fast work! Helped me out with an emergency breakdown while traveling. Even gave us the gate code for the wrecker service to deliver the vehicle after hours. Helped me out with an emergency breakdown while traveling. Even gave us the gate code for the wrecker service to deliver the vehicle after hours. Many thanks! More

by Josh Verified Customer Verified Customer

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Yankiel was extremely helpful. My car went into the shop and managed to leave in a timely manner. His partner Keana nicely walked me through when he was on lunch during my pick up My car went into the shop and managed to leave in a timely manner. His partner Keana nicely walked me through when he was on lunch during my pick up time. Overall great experience. More

by Juan Verified Customer Verified Customer

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They didn't replace the lug nuts on my truck and the wheel fell off and was damaged wheel fell off and was damaged More

by Jennifer.woodward04 Verified Customer Verified Customer

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My experience was great. Yankiel was great provided updates and was very helpful. Will definitely be back. Thank you! Yankiel was great provided updates and was very helpful. Will definitely be back. Thank you! More

by YAMILE64 Verified Customer Verified Customer

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Yankiel went above and beyond to accommodate me. Communicated with me and provided a great experience. I Will definitely come back thanks to him! Communicated with me and provided a great experience. I Will definitely come back thanks to him! More

by YAMILE64 Verified Customer Verified Customer

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I can in about 30 minutes before appointment and needed the vehicle back fairly quickly due to work and it was worked in. I was in and out in about 1.5hrs total. the vehicle back fairly quickly due to work and it was worked in. I was in and out in about 1.5hrs total. More

by TWHIBY83 Verified Customer Verified Customer

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Yankiel was outstanding Yankiel was outstanding. He was very helpful and customer oriented. Yankiel was outstanding. He was very helpful and customer oriented. Highly recommend him and will request He was very helpful and customer oriented. Yankiel was outstanding. He was very helpful and customer oriented. Highly recommend him and will request him next time. More

by Normrogers16 Verified Customer Verified Customer

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