Yasmine LoBue | Page 14

Leasing made easy! Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the proce Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the process of finding the vehicle that I wanted, completing the financing quickly and efficiently, and took extra care in showing me all the extra options that my vehicle had. More

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Great experience with Woodfield Lexus I Had the best experience at Woodfield Lexus. Everyone there made the experience of buying a new car a wonderful experience. The dealership is beautif I Had the best experience at Woodfield Lexus. Everyone there made the experience of buying a new car a wonderful experience. The dealership is beautiful and had a great waiting area for customers. More

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Great salesman and support staff I recently purchased a 2009 Lexus RX 350 from your dealership. The salesperson I dealt with was Mark Demma. His knowledge of the ins and outs of the v I recently purchased a 2009 Lexus RX 350 from your dealership. The salesperson I dealt with was Mark Demma. His knowledge of the ins and outs of the vehicle was extensive, his demeanor was unfailingly friendly and helpful and most importantly to me, he was ALWAYS available to answer questions or refer me to whomever in the dealership was best equipped to solve any problems! He even provided his personal phone number to me and more than once made himself available even when he was not in the office or enjoying his day off! Mine was an interstate purchase with the intendant difficulties that sometimes entails but all obstacles were quickly & efficiently dealt with! I love the car and Mark was correct when he told me he thought it was the most sensible purchase for my particular needs! Many thanks to Mark and Caryn Szoldatsits for all the help they provided and their professionalism throughout the process ! More

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Excellent customer care Very personal service...friendly and efficient. My sales person, Jonathan Kim, was wonderful...very accessible and accommodating. I would definitely Very personal service...friendly and efficient. My sales person, Jonathan Kim, was wonderful...very accessible and accommodating. I would definitely recommend him and the dealership to family and friends. More

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World Class Dealer..truly cares about ALL of their customers World Class Service.....I you are looking for a Lexus Dealership that cares and is honest....do not look any further than Woodfield Lexus. And, Isaac World Class Service.....I you are looking for a Lexus Dealership that cares and is honest....do not look any further than Woodfield Lexus. And, Isaac Homa, Sales Mgr. is Excellent!!!!! More

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l strongly recommend wood field Lexus Mark Demma, our sales person at Woodfield Lexus, followed up with us after our initial visit. We negotiated a fair price for the car we wanted and w Mark Demma, our sales person at Woodfield Lexus, followed up with us after our initial visit. We negotiated a fair price for the car we wanted and we did buy the car. Marc was very professional and really worked with us to make it happen. More

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Lease of new vehicle We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we receive on each transaction. Everyone we encounter tries to be as helpful as possible. We always receive follow-up calls after a purchase or service to assure that we are satisfied. Easily the best dealership we have dealt with during our 50 plus years of buying/leasing cars. More

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Great experience! It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great ride. More

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Used Car Buyer Beware Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purcha Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purchasing a used 2012 Honda Civic from there. When I asked if there was an inspection report we could see or if there were problems we should be aware of, the salesman, Eugene, stated that Woodfield Lexus runs a multi-point inspection on all used vehicles, and that if this car had any problems, it would not be on their lot. Only 10 days after owning the car, it breaks down. We purchased the extended warranty, which is provided through Lexus, even though the car is a Honda. I spent hours calling the main Lexus Warranty office only to receive conflicting answers from the main Honda Warranty office. When I tried calling Woodfield Lexus to help me navigate the situation, I was met with unreturned phone calls from Caryn, the finance director. I finally figured it out and took the car to a Honda dealership to figure out what was wrong with the car. We ended up spending over $700 in repairs that required “immediate attention,” including a dead battery, all of which were not covered by the extended warranty. Many more calls later and Rob, the pre-owned sales manager, finally gives me a call, only to lecture me about buying an “off brand” car from a Lexus dealership. He tells me that Woodfield Lexus only has the technology to run basic safety inspections on their “off brand” cars. This of course, is a different story from what the salesman, Eugene, told me. Essentially, Rob tells me that this is the gamble you take with buying a used car and admits no responsibility. To some extent I understand this, but I don’t believe that one should have to shell out over $700 in repairs after owning the car for 10 days. The kicker is that Rob tells me if he had known about that situation, he would have replaced the battery for free. Nevermind that I made several unreturned calls to Woodfield Lexus during the whole ordeal, so I’m not sure how I could have made a better attempt to communicate with them, but oh well. Moral of the story, proceed with extreme caution when purchasing a used, or, as they like to call it, an “off brand” vehicle from Woodfield Lexus. You could end up with hundreds of dollars of expenses. More

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Great Experience Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. More

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