Yasmine LoBue | Page 15

l strongly recommend wood field Lexus Mark Demma, our sales person at Woodfield Lexus, followed up with us after our initial visit. We negotiated a fair price for the car we wanted and w Mark Demma, our sales person at Woodfield Lexus, followed up with us after our initial visit. We negotiated a fair price for the car we wanted and we did buy the car. Marc was very professional and really worked with us to make it happen. More

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Lease of new vehicle We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we receive on each transaction. Everyone we encounter tries to be as helpful as possible. We always receive follow-up calls after a purchase or service to assure that we are satisfied. Easily the best dealership we have dealt with during our 50 plus years of buying/leasing cars. More

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Great experience! It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great ride. More

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Used Car Buyer Beware Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purcha Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purchasing a used 2012 Honda Civic from there. When I asked if there was an inspection report we could see or if there were problems we should be aware of, the salesman, Eugene, stated that Woodfield Lexus runs a multi-point inspection on all used vehicles, and that if this car had any problems, it would not be on their lot. Only 10 days after owning the car, it breaks down. We purchased the extended warranty, which is provided through Lexus, even though the car is a Honda. I spent hours calling the main Lexus Warranty office only to receive conflicting answers from the main Honda Warranty office. When I tried calling Woodfield Lexus to help me navigate the situation, I was met with unreturned phone calls from Caryn, the finance director. I finally figured it out and took the car to a Honda dealership to figure out what was wrong with the car. We ended up spending over $700 in repairs that required “immediate attention,” including a dead battery, all of which were not covered by the extended warranty. Many more calls later and Rob, the pre-owned sales manager, finally gives me a call, only to lecture me about buying an “off brand” car from a Lexus dealership. He tells me that Woodfield Lexus only has the technology to run basic safety inspections on their “off brand” cars. This of course, is a different story from what the salesman, Eugene, told me. Essentially, Rob tells me that this is the gamble you take with buying a used car and admits no responsibility. To some extent I understand this, but I don’t believe that one should have to shell out over $700 in repairs after owning the car for 10 days. The kicker is that Rob tells me if he had known about that situation, he would have replaced the battery for free. Nevermind that I made several unreturned calls to Woodfield Lexus during the whole ordeal, so I’m not sure how I could have made a better attempt to communicate with them, but oh well. Moral of the story, proceed with extreme caution when purchasing a used, or, as they like to call it, an “off brand” vehicle from Woodfield Lexus. You could end up with hundreds of dollars of expenses. More

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Great Experience Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. More

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Was fast easy and they got me the car I wantd at the price I I inquired about a certified used Lexus CT-200. Mark Demma not only found the car I wanted, he found it at the price I asked to pay. Not to mention I inquired about a certified used Lexus CT-200. Mark Demma not only found the car I wanted, he found it at the price I asked to pay. Not to mention he found it TOTALLY loaded with all the options and brand new tires. The finance department and signing was fast and painless! I would recommend Mark and Woodfield lexus to all my friends and family. More

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Great New Car Buying Experience! I have been a Woodfield Lexus customer since 2006 and have bought 3 certified cars and leased 2 new cars. I have Always been happy with the way I have I have been a Woodfield Lexus customer since 2006 and have bought 3 certified cars and leased 2 new cars. I have Always been happy with the way I have been treated by service dept. and sales. I recently picked up a 2016 IS 300 AWD that salesman Mark Demma helped me choose. He was super nice and knows the products and how they fit the customers needs and price range. This is my second leased car from him and I highly recommend him and this dealership to anyone looking for great service and the ultimate upscale experience! This is a beautiful and modern facility with many amenities offered. I will go back again and again! Thank you to all who made this a pleasure! More

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Amazing Service and attention to detail I drove all the way from Indiana to purchase a new Lexus from Woodfield Lexus. The dealership has an amazing team that made my buying experience seco I drove all the way from Indiana to purchase a new Lexus from Woodfield Lexus. The dealership has an amazing team that made my buying experience second to none. I have owned luxury cars before but this is my first Lexus. The team was so helpful and friendly that I am sure it will not be my last Lexus. I would recommend Josh, Greg, Mark and the rest of the team. More

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Jon Kim was a pleasure to work with! This was our first time buying a Lexus and Jon did a great job helping us decide which one was best for us and explaining all the options and features This was our first time buying a Lexus and Jon did a great job helping us decide which one was best for us and explaining all the options and features. He didn't make us feel pressured at all and made the car buying experience much easier. More

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Best experience ever! Dan made the experience of getting my new Lexus incredibly easy and fast! He understood what I was looking for and made sure I got the best deal. Dan made the experience of getting my new Lexus incredibly easy and fast! He understood what I was looking for and made sure I got the best deal. More

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