"Went for a test drive, left with a car"
From the beginning when I requested information through the American Express car buying program and was contacted by Yolanda to set up a time to come in, to having Robert finding the vehicle for me, and William helping me with setting up financing, it was a very pleasant experience overall. I initially went in looking to test drive a 2019 Subaru Crosstrek 2.0i Premium with a manual transmission to prepare to order one of my own. The website was still showing the vehicle as in transit, but my salesperson Robert went above and beyond to find the vehicle and ensure I was able to test drive it. He also went as far as explaining how ordering a vehicle as a specific build works better the vehicle was brought up for the test drive. It turned out the vehicle was how I was going to order in almost all areas but color and a few add-on items that they worked with me on getting added to the vehicle. In the end I bought the vehicle, and through the whole transaction the entire staff was nothing but friendly and courteous, making me feel quite welcome, more than any other dealer I've been to in a long time. Even during the financing stage, William made sure to work with me to put together extra items like making sure I knew how my insurance company's loan coverage worked in comparison to GAP coverage that I have usually had on vehicles past, and helping me with out what service plans and coverages worked and didn't work for me. I would go back to this dealer in a heartbeat, and have already recommended it to others.
"Great Experience - 2019 Forester Purchase "
Starting with our interaction with Yolanda and David Roman via email and text, this was a great car buying experience. The deal was put together via email and to my surprise there were no surprises when we arrived at the dealership on a Friday evening. We were treated exceptionally well by David, Trevor Jeffrey and finally Will Martinez even though we ended up being there after the dealership had closed. That said, in our 30+ years buying cars this would have to be the best experience we've had. We would highly recommend this dealership for anyone looking to purchase a vehicle.
"New Subaru purchase"
- Julie B
Started looking at Subarus last summer, came in and looked around. No pressure first time on the lot treated super nice. Never felt pressure just informative, walked out with info on the vehicles we were interested in. Then went to the auto show at thanksgiving. Finalized either cross trek or forester, we are looking for a car for our teen driver. I kept looking at the inventory available, once the one with all the features we wanted was available I reached out to the internet team.
Super easy experience, like the price heads in to make sure she really wanted the blue one. Robert was awesome! Had the car ready for us waiting. We test drove. Were unsure about the color - was it blue, was it grey. He suggested taking it under the lights by the service center, he brought over other cars with different features and colors so we could compare. Still not sure if premium or limited was what we wanted..... he looked at inventory coming in and was very patient. Once we decided for sure it was late and we hadn’t eaten dinner. We asked if we could put $ down and come back tomorrow to do the paperwork. Totally understood! We agreed Friday was better for everyone so that is when we came back. Smooth process, no pressure, felt like he was invested in making sure we picked the car we were comfortable with. So excited to join the Subaru family and look forward to our next one!
"Great experience, easy and simple!"
Simple easy and fast, treated me and my family in a excellent manner. Great customer service glad to make business. Reliable safe and warranty for life means customer for life!
"GREAT TEAM EFFORT "
First, Yolanda Hernandez was relentless to get us in the door to see the new Crosstrek after we showed interest on line but once we got there, Robert Duran took over and made sure we were well taken care of and we got everything we wanted on our new Subaru. He worked around our work schedules and made sure everything was ready for us when scheduled. He coordinated with Frisbee to make sure everything went smoothly while finalizing everything. The management team made sure everyone was pleased with the end results. Robert found us the car we wanted and had it shipped in just a few days to make sure we got everything we wanted and didn’t have to wait. Thanks Robert and team for a pleasant experience at a usually stressful time.
"Upfront pricing, great deals!"
Great place to buy a car. They will give you a great deal. I will definitely be going back for my next vehicle. Highly recommended.
"Professional service with an honest approach "
James was very knowledgeable of the all of the cars we test drove and he was also very patient and understanding to our needs. He was a pleasure to share the car buying experience with.
"Sales rep grear customer service"
Jonathan - our sales rep , was attentive and explained the process with great details -I didn't feel pushed or hurried- great customer service! Thank you!
- Marty C
After having purchased/leased many cars in my lifetime, the recent experience at Sport Subaru was the most pleasant yet. From the Salesperson to the finance person and everyone else involved, the process was seamless. I highly recommend this dealership to anyone looking to purchase a Subaru or Mitsubishi.
"Great experience "
So I'll start just saying the executive sales need to be more aggressive when the customer arrive to the dealer, after this the customer experience changed Frances was so nice, helpful and knowledgeable....I really enjoyed my visit in this dealer.