Yovonne Felix

I took my car in for maintenance, and the service was excellent! The staff was professional, friendly, and made everything easy. My service representative Yovonne was always very attentive and kept me up excellent! The staff was professional, friendly, and made everything easy. My service representative Yovonne was always very attentive and kept me updated throughout the whole process. It’s great to see a dealership that really cares about its customers and their vehicles. I definitely recommend their service department! More

by ALE.CHAVEZ1529 Verified Customer Verified Customer

Report | Print

Wayne Akers Ford has a lot to learn about communication. I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again. I have had issues since I bought the vehicle from them with Service, multiple times, and I mean every time I have ever brought my vehicle there, and now with their collision center as well, just poor communication from everyone working there. This last visit was the worst of them all, having the vehicle for 14 days and not even addressing the issue I brought it in for. Terrible service from them. In my experiences, what makes or breaks a company is not the purchase of the said item, but the experiences you have when there is a problem with it and my experiences with their service post purchase has been aweful. I am glad to be getting rid of this vehicle and to be free from this dealership permanently. More

by DR.TRISKER Verified Customer Verified Customer

Report | Print

Great dealership. . wouldn’t buy another car from any where else! The staff was amazing . wouldn’t buy another car from any where else! The staff was amazing More

by JKYOUNG1010 Verified Customer Verified Customer

Report | Print

Great service from advisor every time very helpful and informative and get the job done fast informative and get the job done fast More

by RSIMPSON7 Verified Customer Verified Customer

Report | Print

Very efficient. No waste of time very happy with the service., At Wayne Acres Ford. No waste of time very happy with the service., At Wayne Acres Ford. More

by BASSETTMEDICALCENTER Verified Customer Verified Customer

Report | Print

Wayne Akers Ford is up front honest showed me everything on paper everything I wanted done to my truck and he put the pricing right beside it what it costed. on paper everything I wanted done to my truck and he put the pricing right beside it what it costed. More

by VICENDICOTT112 Verified Customer Verified Customer

Report | Print

After the service was completed and paid, it took over an hour to deliver my car. It turns out the employee, Consuela, who was tasked with pulling my car around left my keys in another vehicle that was deli hour to deliver my car. It turns out the employee, Consuela, who was tasked with pulling my car around left my keys in another vehicle that was delivered. At first she lied and said she never got the keys from the cashier. There was no urgency from Consuela to correct the error as she was called several times by the cashier to find the keys. Then she realized she had left my keys in the car she delivered prior to my my car. Now we had to wait for the other vehicle to return to the dealer before they could retrieve my keys, inconveniencing two customers. Consuela offered no apology for theverror, just excuses that she is not a porter. Finally a supervisor came to the service departmdnt, Didgo, who did nothing but escalate the situation. There was no apologies from any of the staff, with the exception of the cashier. The vehicle was delivered with grease stains to both the interior upholstery and exterior as well. The service provided was completely unsatisfactory. More

by keithschwind Verified Customer Verified Customer

Report | Print

This dealership understands how customers want to do business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was happening every step of the way. Yovonne Felix is a true professional. Thank you! More

by Victor Verified Customer Verified Customer

Report | Print

Geo was my custo. er service, and excellent representative, very knowladge and a good person to others er service, and excellent representative, very knowladge and a good person to others More

by isazadiego67 Verified Customer Verified Customer

Report | Print

All the time that I need service or maintenance for my truck F150 i visit this Dealership, yovonne is an awesome representative.very helpful and professional .glad with the service’ truck F150 i visit this Dealership, yovonne is an awesome representative.very helpful and professional .glad with the service’ More

by Alberto Migoyo Verified Customer Verified Customer

Report | Print