Yvette Rivera-Coates | Page 2

Yvette saved me from experiencing a very difficult hardship. I called her and told her I totaled my car and needed something she assured me she would find a car with in the same payment and did she ev hardship. I called her and told her I totaled my car and needed something she assured me she would find a car with in the same payment and did she even came to pick me up from Middletown which is 30 min ride. When I got to Honda she had all the paperwork in hand and I spent no more the 35 min. Thank-you Honda U inverse and God bless Yvette for saving my day! More

by csheehan.sheehan Verified Customer Verified Customer

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This is my fourth Honda with this dealership and each experience has been positive. I will be getting my fifth one from them when the time comes. :-) experience has been positive. I will be getting my fifth one from them when the time comes. :-) More

by PMSMH1855 Verified Customer Verified Customer

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Great car buying experience. Honda team very knowledgeable. No pressure sale. I would do it again. Honda team very knowledgeable. No pressure sale. I would do it again. More

by sloanjj1 Verified Customer Verified Customer

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I bought my car here a year ago and was so happy with the service kept returning to get service work done. Im so happy that I do after dealing with Lester Glen honda service department. Lisa at Honda Univers service kept returning to get service work done. Im so happy that I do after dealing with Lester Glen honda service department. Lisa at Honda Universe is extremely knowledgeable and helpful. She is so nice and really tries to go over and beyond to get your car serviced in a timely fashion. Honda Universe has a great team and look forward to using them in the future. Thanks for all your great Service Lisa and the crew at Honda Universe. More

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We were happy with the deal for both cars and the help from Yvette on the sale and neal on the Sirius programing for the radio from Yvette on the sale and neal on the Sirius programing for the radio More

by PHILLIP21 Verified Customer Verified Customer

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Yvette held the door open for us , she is an asset to your business and was very easy to work with . your business and was very easy to work with . More

by KA2ZME Verified Customer Verified Customer

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No Thank You ! No Thank You ! No Thank You ! No Thank You ! No Thank You ! No Thank You ! No Thank You ! No Thank You ! No Thank You ! More

by MLOEB Verified Customer Verified Customer

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Great experience! I highly recommend Honda Universe. Outstanding customer service. The easiest new car purchase ever. Jodi, Nick and Sue were awesome from inquiry to d I highly recommend Honda Universe. Outstanding customer service. The easiest new car purchase ever. Jodi, Nick and Sue were awesome from inquiry to delivery. More

by SDT1713 Verified Customer Verified Customer

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Yvette Rivera Coates is to be avoided at all costs. She point blank encouraged me to "lease" because according to her, there is zero percent interest for the first 39 months. She then opened a checki She point blank encouraged me to "lease" because according to her, there is zero percent interest for the first 39 months. She then opened a checking account at Teacher Federal Credit Union and took out a loan close to 7%. She completely denies doing this, however I requested a copy of the endorsed document/disclaimer regarding membership from the Union. My signature looks real, however EVERY other area was filled in by Yvette (or someone other than myself). I absolutey never consented to this, nor did she say ONE word about a credit union. She pulled one over on me, I'll giver her that. She is excellent at lying. I picked up the car, went less than three miles and the low pressure tire light came on. She encouraged me to drive home and come back, which I did. Service than filled the tire without putting it on a lift. I was then on the side of a highway for three hours waiting for "Honda's roadside assistance" on day number two of ownership since I gave up Geico's (DON'T). Yvette failed to look at me when I arrived. The vehicle had a HUGE screw in the tire. I drove for two days and could have been killed due to the complete unprofessionalism of everyone there. The only person I will say is a gentleman is John the Manager, but even he ended with "well I wasn't there". How convenient. The car is amazing, but they left me with a bad taste in my mouth. I was offered the first car's payment for the day at work I lost. Never, never walk into this place. In addition, an online review states another Honda owner has had her car returned with nails in the tires, so they're careless in the shop. They replaced my tire with a faded one off the lot, and when I called them on that they THEN replaced it with a shiny new one. This place will give you an ulcer. Yvette is the sneakiest of all. SO SORRY I LEFT MY FORD FAMILY. More

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Great customer service ! She was amazing and so helpful . Very polite and caring . Amazing worker She was amazing and so helpful . Very polite and caring . Amazing worker More

by DAWN.PIGNATELLI Verified Customer Verified Customer

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