Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 112

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.9
1,879 Reviews
4.9

1,879 Reviews

Write a Review

Industry Experience

28 yrs, 11 mos

Specialties & Trainings

B.A. Business Leadership

1879 Reviews of Yvonne Russell

April 02, 2021

Dealership Rating
Employee Rating

Your online service scheduling app didn’t schedule properly. Car was not vacuumed nor cleaned properly..doubt the inspection was done as no report provided More

by Sbathala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2021

Jackson Acura responded

Thank you for leaving this honest and still positive review. Our website team will be looking into our scheduler on our website, thank you for bringing this to our attention.

April 02, 2021

Dealership Rating
Employee Rating

I worked with Yvonne Russell and she was terrific. She was very accommodating in scheduling my appointment and explaining the additional work that was recommended by the technician. Yvonne even found a c More

by neilfletch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 29, 2021

Dealership Rating
Employee Rating

Yvonne is an amazing Service Advisor! She is always prompt to respond, and her attention to detail makes me feel like I am priority number one. Yvonne is second to none! More

by Marc Degenkolb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2021

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

March 29, 2021

Dealership Rating
Employee Rating

Excellent service as always! Yvonne has always gone above and beyond to make sure my vehicle is taken care of promptly. The loaner vehicle is always much appreciated! More

by Drdhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 29, 2021

Dealership Rating
Employee Rating

Quick and reliable service - always great customer service with Yvonne. I needed after market wipers. Also the payment was easy - tap. Thanks for the wash and vacuum! More

by Lavender GRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2021

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

March 19, 2021

Dealership Rating
Employee Rating

the prices quotes did not correspond to the prices the agent listed me , this can cause confusion and mistrust amongst employees and customers. Thank you More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rodney Jones, Nick Covino , Cameron Hilden, Nicole Macias, Kendall Parks

Mar 29, 2021

Jackson Acura responded

Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please feel free to reach out directly if there is anything we can do.

March 19, 2021

Dealership Rating
Employee Rating

Cameron did a great job updating me with the progress of the service. He followed up with insurance as well to finalize the job. Thank you More

by Neda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden

Mar 24, 2021

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

March 18, 2021

Dealership Rating
Employee Rating

Very nice dealership and Service Department! You won't be disappointed. Even additions to your service visit can be updated and added via email link during the service. More

by ctim2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kendall Parks

Mar 24, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 16, 2021

Dealership Rating
Employee Rating

Met me with a great smile and good questions. My car was ready earlier than he said everything was perfect. This is our third Acura and Jackson Acura is GREAT. More

by markeyj9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reggie Hammond

Mar 18, 2021

Jackson Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jackson Acura.

Mar 18, 2021

markeyj9 responded

Thank you for the way you do business. Will buy my forth from you in December.

March 11, 2021

Dealership Rating
Employee Rating

Yvonne is reason I have stayed with Jackson Acura for service. Yvonnne is very customer oriented and knowledgeable. Jackson is very lucky to have her! More

by 3325HL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 15, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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