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Yvonne Russell
1,868 Reviews
1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
August 16, 2019
Quick and Easy I’m new to the area and the appointment to get my Acura oil change was quick and easy. Yvonne was if huge help and answered all my questions. I will d I’m new to the area and the appointment to get my Acura oil change was quick and easy. Yvonne was if huge help and answered all my questions. I will definitely be back. More
by hm0619
Verified Customer
August 15, 2019
Outstanding customer service! Yvonne Russell went above and beyond when my car needed repairs. Everyone in the service department was friendly and helpful. Yvonne made sure the rep Yvonne Russell went above and beyond when my car needed repairs. Everyone in the service department was friendly and helpful. Yvonne made sure the repairs were reasonable and done in a timely manner. Excellent experience at Acura! More
by wendyts7
Other Employees Tagged: Rodney Jones
August 15, 2019
Service appointment Fast friendly service, they make it very convenient for a busy single momma! Thanks Jackson Acura for a safe stylish ride that easy to maintain! Fast friendly service, they make it very convenient for a busy single momma! Thanks Jackson Acura for a safe stylish ride that easy to maintain! More
by jewelslarissa.82
August 13, 2019
Simple, Easy, Amazing The service reminder email service was perfect and easy. I was able to pick my services and book in a very timely manner. Love this new feature. My se The service reminder email service was perfect and easy. I was able to pick my services and book in a very timely manner. Love this new feature. My service adviser (Yvonne) was very prompt, kind, and attentive. I left knowing i was taken care of and as if i was a part of the Jackson Acura family. More
by jansennix
August 12, 2019
Service was great once I arrived but no one returned my call I was up in Highlands, NC and my car would not start. First I called Jackson Acura and they they apologized for my inconvenience and said my service I was up in Highlands, NC and my car would not start. First I called Jackson Acura and they they apologized for my inconvenience and said my service person, Yvonne would call me back. I called back a second time and was told the same. I never got a return phone call. I called AAA and they did a diagnostic and said I had a bad alternator. I cut my trip short and drove down back to Atlanta and took the car in. Yvonne said she was told I was coming in but was not told to call me. Yvonne and Pat both said that it was most likely a battery issue and not an alternator and that AAA mis-diagnoses issues because their technology is out of date. If someone would have called me back, I could have had AAA replace the battery and not have had to cut my weekend short. A phone call would have eliminated a lot of frustration on my part. More
by Lisa McD
Other Employees Tagged: Pat Crossen
August 12, 2019
A Personal Touch to Servicing Your Acura! From the moment you are greeted, the service advisors give you their undivided attention. They carefully review your car's needs. They provide a cle From the moment you are greeted, the service advisors give you their undivided attention. They carefully review your car's needs. They provide a clean and relaxing lounge area to wait, beverages and snacks are available. My oil change took a minimal amount of time and my service advisor reviewed everything with me. My Acura RDX is back on the road all checked out and ready to go. More
by JCH923
August 09, 2019
Our Service Advisor Exceeded our Expectations! Our Acura ILX refused to start and made a series of stuttering/beeping noises accompanied by lots of flashing red check engine notices - my husband, n Our Acura ILX refused to start and made a series of stuttering/beeping noises accompanied by lots of flashing red check engine notices - my husband, no stranger to the workings of cars, was totally mystified. I immediately checked our warranty and to my dismay, realized that we were 8 days past the end date. Imagining a total disaster car repair bill, we took the car to Jackson Acura. As luck would have it, I chose Yvonne Russell’s office door to enter into the service area. She immediately asked how she could help, calmed me down by suggesting a few simple possible issues that might be the problem, and arranged to have a mechanic investigate right away. The mechanic provided a multi-point vehicle inspection, installed a new battery (yay, Yvonne, you called it!), and provided another low cost maintenance service in short order. We received updates from Yvonne over the course of the afternoon, including a diagnosis of the problem and the cost of the repair and the exact time we could retrieve the car. Not only did she arrange to have the car washed and vacuumed, she left her office to personally drive the car from the back parking lot to where we were waiting. Yvonne Russell exceeded our service expectations and turned what could have been a difficult situation into a pleasant encounter. We appreciated her prompt attention, efficiency, and personal warmth. More
by dmwp
August 09, 2019
Took my MDX in for an A1 check. Ms Russell handled all needs My Acura MDX has been serviced here from the start. I have always enjoyed my experience. This time I received exceptional service. Yvonne Russell too My Acura MDX has been serviced here from the start. I have always enjoyed my experience. This time I received exceptional service. Yvonne Russell took complete charge of everything. She reviewed the complete history, looked for recalls, available warranties, what all needed to be done, and how long the service would take relative to my needs. Excellent performance. More
by mcdade.bill
August 06, 2019
Fantastic service! Yvonne was great again. Jackson does a great job of taking care of customers. I can’t think of a better place to get my MDX serviced. Yvonne was great again. Jackson does a great job of taking care of customers. I can’t think of a better place to get my MDX serviced. More
by jorgenrl19
August 06, 2019
Excellent! Yvonne is awesome! She goes above and beyond to make your service experience is a good one. She remembered I had a young child and could not sit all Yvonne is awesome! She goes above and beyond to make your service experience is a good one. She remembered I had a young child and could not sit all day for service . She helped to get a loaner so I could take care of errands until my car service was completed. Made my life less stressful . More
by doccay99
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