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Yvonne Russell
1,868 Reviews
1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
March 11, 2019
New tires Great job and competitive price on my new tires. Yvonne was quick and efficient and stayed within my 2 hour time frame. The showroom is always clean Great job and competitive price on my new tires. Yvonne was quick and efficient and stayed within my 2 hour time frame. The showroom is always clean and easy to work in while waiting. More
by ddevigne
Verified Customer
March 11, 2019
2014 MDX review Yvonne and the team were great, and very professional. They fixed everything I came in for, and recommended a few important service needs based on th Yvonne and the team were great, and very professional. They fixed everything I came in for, and recommended a few important service needs based on the vehicle's mileage at 107K. And Chege is just plain cool. ;-) Thank you. More
by Mark Jones
Other Employees Tagged: Chege Maina
March 09, 2019
Way to many problems with Jackson Acura Service Department We've had really bad luck with this service department over the past 4 years. We now own 2 Acuras and unfortunately this is the only convenient dealer We've had really bad luck with this service department over the past 4 years. We now own 2 Acuras and unfortunately this is the only convenient dealership location. 1) Bought a new 2015 RDX and got total non-customer service during the big airbag recall. Fortunately the salesperson at Roswell Toyota told me how to get my airbag replaced immediately vs waiting for months and months. I wish I would have bought that Highlander now. 2) Brought cars in more than once and the service that I paid for wasn't performed. One time it was windshield wipers and the next time it was the wife's tire rotation. Who knows what other service I paid for that they didn't perform! 3) They tried to charge me for a "missing" lug nut during a tire rotation. I had just hand-washed and detailed the car the night before the visit. You know I would have seen a missing or loose lug not don't you? Sounds like service tech lost a lug nut and tried to get one out of me. Is trying to charge $15 for a lug nut a nice way to make an extra profit off my service visit? 4) Every luxury car dealer should offer a free loaner for service work. That's what we were promised with both new vehicle purchases here. More than once I have gotten "whining" about "It's such a short service, we normally don't provide loaners for this service" when I called to make an appointment. 5) It took 3 times to repair the rear hatch on my RDX and make it go up all the way up like when it was new. Pressure shocks were worn out within warranty but dealership didn't want to replace them. "Made an adjustment" the first time instead. The next time they "couldn't re-create it" and finally on the 3rd time they got it right. I can only speculate that the dealer has an incentive to deny warranty claims. Honda/Acura quality isn't what it used to be and warranty repairs must be higher than anticipated. So, instead of doing the right thing and fixing it right the first time, I got the total run-around. Needless to say, my next vehicle will not be an Acura and we are done doing business with this dealership. More
by GPB_Acura_Drivers
Other Employees Tagged: Ayesha Begum, Cody Johnson, Brandon Connell, Jimmy Harris, Richard Gobie, Christopher Swi, Corey Lewis
March 09, 2019
Update I visited for the update recall. Fuel software update was needed. I had to wait a reasonable time and car was delivered ready to drive. I visited for the update recall. Fuel software update was needed. I had to wait a reasonable time and car was delivered ready to drive. More
by muratwtanju
March 09, 2019
Oil change Great service. Oil change and recall we done quickly. Next time I hope to also get the car washed and cleaned as part of the service Great service. Oil change and recall we done quickly. Next time I hope to also get the car washed and cleaned as part of the service More
by Anitabd
March 05, 2019
Excellent Service Yvonne was spectacular. She was extremely professional, even down to how she was dressed. She was super warm, and made me feel like a member of the J Yvonne was spectacular. She was extremely professional, even down to how she was dressed. She was super warm, and made me feel like a member of the Jackson Family. She kept me updated of my car’s progress, and even gave me advice that saved me money!!! I purchased my car new from Ed Voyal, and prior to coming to Jackson they had done all of the services on my car. However, they did not operate with the level of professionalism and class that I received from Yvonne and your maintenance team. Should my next car be an Acura I will definitely purchase it from Jackson based on my first experience. More
by shannonjones7305
March 04, 2019
quick in, quick out my needs were met quickly and completely by Jackson Acura. Yvonne was very helpful. I did not spend more time at the dealer than was previously comm my needs were met quickly and completely by Jackson Acura. Yvonne was very helpful. I did not spend more time at the dealer than was previously communicated to me. More
by rhburgess1
March 04, 2019
Regular maintenance checkup I went in for my regular maintenance checkup, and was notified that I needed new tires. Yvonne was great! She helped me pick out the best tires for I went in for my regular maintenance checkup, and was notified that I needed new tires. Yvonne was great! She helped me pick out the best tires for car at a great price. She was able to find me a loaner on a very busy day and was a pleasure to work with! More
by dave
March 02, 2019
Great Service is the Standard I purchased my Acura TLX from Jackson Acura in 2017, and each of my service experiences has been nothing less than outstanding. The Service team takin I purchased my Acura TLX from Jackson Acura in 2017, and each of my service experiences has been nothing less than outstanding. The Service team taking care of my car, and my go to advisor Yvonne all demonstrate exceptional customer service! The Acura product and the consistent great customer service delivered by the Jackson Service team are a demonstration of their commitment to ensuring an exceptional customer experience for me, and for this I am grateful! More
by agressette
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