Yvonne Russell | Page 174

Very rude and unprofessional service agent I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady on the phone said they would be glad to accept any competitors coupon. I went there with a competitors coupon for oil change and the service agent saw the coupon and said she would honor the competitors coupon in addition to donthe oil change, I ended up doing transmission service, changed a brand new battery, and real oil service expending almost $600 dollars. But at the end of service the lady went to my wife who was there waiting for the car and said “we can’t accept this STUPID coupon, because I this is for a regular oil change, and I didn’t know your car takes synthetic oil”. When my wife told he to speak to me, I told her that she can’t changw her mind after the fact her the job wa done and her lack of knowledge that my year make and model needs synthetic oil! She then became very angry and said to me on the phone “if you can’t afford a simple oil change you don’t need to come here” she repeatedly kept saying “if you can’t afford a simple oil change, don’t come here”. It was very rude and unprofessional to treat a customer. I was in fact considering trading my 2012 RDX and get a new MDX and I would probably bought it from Jackson Acura. Now let alone buying from your dealership, I and considering never to buy an Acura again. I will also write this incident to the Acura corporate headquarters in North America, and Acura global headquarter in japan. It was bey dusrespectful and insulting to keep repeating “stupid coupon” and “stupid costume bought stupid coupon” on my wife’s face. Also, try to teach me what I can afford and what I can’t. In addition I told her that there was 1 tail light and the rear window breaklight out. She charged me for the lights but fixed only one tail light. More

by Imrul Verified Customer Verified Customer

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Good Service Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. More

by jesslomb Verified Customer Verified Customer

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Top performance Service department Easy to make appointment , team is efficient , friendly , Yvonne and Nick aim to offer the highest level of service that is refreshing Thank you Jac Easy to make appointment , team is efficient , friendly , Yvonne and Nick aim to offer the highest level of service that is refreshing Thank you Jackson Acura More

by NIQUE5 Verified Customer Verified Customer

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Great Service Very nice facility. Everyone was friendly and attentive. Service agent was pleasant to work with, knowlegible and most important didn’t try to push s Very nice facility. Everyone was friendly and attentive. Service agent was pleasant to work with, knowlegible and most important didn’t try to push services you really didn’t need. Had to pick up my daughter from school while they worked on the car and they gave me a loaner without any hassle. Even got to drive a brand new RDX. Sweet ride loaded with all kinds of tech goodies. Not know if that was intentional as a sales tactic but I’ll be looking at these as a result when our MDX is ready to retire. Nice Job! More

by ABrock Verified Customer Verified Customer

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Beyond a fantastic experience My reasoning for an excellent review has multiple layers. I was seen in a timely mannner and was also asked my opinion and had step by step explanati My reasoning for an excellent review has multiple layers. I was seen in a timely mannner and was also asked my opinion and had step by step explanations of the process. I enjoyed the conversation and had a wonderful laugh! I would definitely love to work with Yvonne again! More

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Great customer service Yvonne and Brittiany always take car of my car and me. I only bring my car to Jackson Acura and have satisfied with every visit. Thank you both! Yvonne and Brittiany always take car of my car and me. I only bring my car to Jackson Acura and have satisfied with every visit. Thank you both! More

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Personal, Professional Service Yvonne was thorough, informative and a delight to work with. All vehicle concerns were addressed within the provided estimates (no hidden fees, attemp Yvonne was thorough, informative and a delight to work with. All vehicle concerns were addressed within the provided estimates (no hidden fees, attempts at upcharges or other gotchas). When my vehicle next requires servicing, I will be sure to go to Jackson and ask for Yvonne. More

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Great service Yvonne Russell and Jackson Acura are awesome! I brought my vehicle in today and was in and out in no time flat! Love Jackson Acura ?? Yvonne Russell and Jackson Acura are awesome! I brought my vehicle in today and was in and out in no time flat! Love Jackson Acura ?? More

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Great service Yvonne was very professional but also friendly - She da bomb. Cameron was also very cool (he was the sales guy when I leased it initially) Yvonne was very professional but also friendly - She da bomb. Cameron was also very cool (he was the sales guy when I leased it initially) More

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oil change great service and collaborative approach to vehicle maintenance and yvonne was a true professional and it was a pleasant experience. always pleased w great service and collaborative approach to vehicle maintenance and yvonne was a true professional and it was a pleasant experience. always pleased with service and employees there. More

by bang_hyo Verified Customer Verified Customer

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