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Yvonne Russell
1,877 Reviews
1,877 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1877 Reviews of Yvonne Russell
February 19, 2019
A1 Maintenance Yvonne gave excellent service. Yvonne very professional but also friendly and courteous. She explained what it might need change in the next service. Yvonne gave excellent service. Yvonne very professional but also friendly and courteous. She explained what it might need change in the next service. Nice waiting area. More
by ay02
February 16, 2019
2 New Back shocks This box is unnecessary and find it annoying. Yvonne Russel was truly excellent to work with. Everything went smoothly and everyone was friendly a This box is unnecessary and find it annoying. Yvonne Russel was truly excellent to work with. Everything went smoothly and everyone was friendly and helpful. More
by mudbug1
Verified CustomerFebruary 13, 2019
Oil change Great friendly experience detail review with the vehicle overall maintenance. Will need to get my vehicle data for certified car for better understan Great friendly experience detail review with the vehicle overall maintenance. Will need to get my vehicle data for certified car for better understanding of my vehicle. More
by pinal.d.desai
February 12, 2019
I Love Jackson Acura! Jackson Acura always treats me fairly and takes good care of me and my car. I will continue to bring my Acura to be serviced there. Jackson Acura always treats me fairly and takes good care of me and my car. I will continue to bring my Acura to be serviced there. More
by MICHELLEDOBO
February 12, 2019
Amazing service!!! My service a quick and efficient oil change, handled my Ms. Yvonne Russell. She was very informative and a pleasure to talk to. Thoroughly recommend J My service a quick and efficient oil change, handled my Ms. Yvonne Russell. She was very informative and a pleasure to talk to. Thoroughly recommend Jackson Acura for all service needs. More
by Russell, Kayli
February 11, 2019
Great service Yvonne was incredibly helpful and made sure I had a great experience. I had a strict timeline I was on and Yvonne made sure my oil change and car wash Yvonne was incredibly helpful and made sure I had a great experience. I had a strict timeline I was on and Yvonne made sure my oil change and car wash was done extremely fast. Her great service was much appreciated!!! More
by scott.samach
February 11, 2019
B16 maintenance I had a B16 maintenance, including oil & filter changes, rear differential fluid change, tire rotation, wiper insert replacement, and multi point insp I had a B16 maintenance, including oil & filter changes, rear differential fluid change, tire rotation, wiper insert replacement, and multi point inspections. And I paid $259.80 and it took 2 hours to complete the service. Yvonne and the technicions did a great job. More
by alpswon
February 09, 2019
Great folks and great service!!!!!? I was due for routine maintenance and let me tell you, they went above and beyond in addressing all of my concerns. They are all extremely knowledge I was due for routine maintenance and let me tell you, they went above and beyond in addressing all of my concerns. They are all extremely knowledgeable and professional, and deal with customers like part of the family!!! They have earned a customer for life!!! More
by dwightrich72
Other Employees Tagged: Rodney Jones, Nick Covino , Brittiany Byas, Pat Crossen, Dwight
February 06, 2019
Excellent Service Always get attentive and fast service here. Especially like don't need appointment for oil change and detailed vehicle report. Also like the small off Always get attentive and fast service here. Especially like don't need appointment for oil change and detailed vehicle report. Also like the small office to work while waiting for the service to complete. Thanks. More
by shomey1
Other Employees Tagged: Brittiany Byas
February 05, 2019
Very rude and unprofessional service agent I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady on the phone said they would be glad to accept any competitors coupon. I went there with a competitors coupon for oil change and the service agent saw the coupon and said she would honor the competitors coupon in addition to donthe oil change, I ended up doing transmission service, changed a brand new battery, and real oil service expending almost $600 dollars. But at the end of service the lady went to my wife who was there waiting for the car and said “we can’t accept this STUPID coupon, because I this is for a regular oil change, and I didn’t know your car takes synthetic oil”. When my wife told he to speak to me, I told her that she can’t changw her mind after the fact her the job wa done and her lack of knowledge that my year make and model needs synthetic oil! She then became very angry and said to me on the phone “if you can’t afford a simple oil change you don’t need to come here” she repeatedly kept saying “if you can’t afford a simple oil change, don’t come here”. It was very rude and unprofessional to treat a customer. I was in fact considering trading my 2012 RDX and get a new MDX and I would probably bought it from Jackson Acura. Now let alone buying from your dealership, I and considering never to buy an Acura again. I will also write this incident to the Acura corporate headquarters in North America, and Acura global headquarter in japan. It was bey dusrespectful and insulting to keep repeating “stupid coupon” and “stupid costume bought stupid coupon” on my wife’s face. Also, try to teach me what I can afford and what I can’t. In addition I told her that there was 1 tail light and the rear window breaklight out. She charged me for the lights but fixed only one tail light. More
by Imrul
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