Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 41

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,868 Reviews
4.8

1,868 Reviews

Write a Review

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

B.A. Business Leadership

1868 Reviews of Yvonne Russell

November 09, 2023

Dealership Rating
Employee Rating

Sergi and the rest of the sales team are amazing! Just wish I could say the same of the Service Department. More

by jeff_tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

November 08, 2023

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Whenever U come to Jackson Acura for any service, they are the best in work n customer service. More

by AMIR.GILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback! We're overjoyed to hear our team continues to provide a top-notch experience every time you visit. Providing excellent service is our goal! Thank you for choosing Jackson Acura -- We look forward to your next visit!

November 04, 2023

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Employee Rating

Love working with Yvonne Russel. She always takes good care of my car and the service is always excellent. More

by Sterlingr66
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Jackson Acura responded

We're thrilled to hear that you continue to have great experiences with Yvonne and our service team. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can assist you with, please feel free to let us know.

November 04, 2023

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I have been a Jackson Acura customer for years and everyone from sales to service is five star. More

by DEANAMULHOLLAND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden, Chege

Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear that our dealership continues to meet your expectations. We work hard to make sure our guests have an exceptional experience every time they visit. Thank you very much for your business -- We look forward to serving you again in the future!

November 04, 2023

Dealership Rating
Employee Rating

To get some tires replaced and to have them look at my car to make sure it’s okay, the few times I’ve had them handle my car they have done an outstanding job and I’ll continue to go to Jackson Acura. More

by bcd117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden

Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your positive feedback regarding our service department. We're committed to delivering top-notch service, and we're glad to hear we met your expectations. Thank you for choosing Jackson Acura -- We look forward to assisting you again in the future!

November 01, 2023

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Employee Rating

Yvonne Russell is always very helpful, keeps me updated of everything that needs to be done, follows up with calls when needed More

by katyaard
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to hear Yvonne continues to provide a positive experience during your visits! Please don't hesitate to reach out if you need anything else. Thank you for choosing Jackson Acura! 


October 31, 2023

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Employee Rating

Took care oil change very quickly even though I was little late after 3 PM. Thanks for the quick turn around. More

by vamsyalapati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden

Nov 13, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're happy to hear our team was able to serve you well! If there is anything we can assist you with in the future, please let us know.

October 28, 2023

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Employee Rating

Always very good friendly service and always very quick on getting it done while you wait! More

by JOHN.GRIMSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden

Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear our team continues to serve you well! We sincerely value your business, and we look forward to your next visit!

October 26, 2023

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Employee Rating

Extremely professional, I would highly recommend this dealership. We purchased our vehicle here and have recommended this dealership to our friends. More

by SHERRYJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!

October 26, 2023

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Employee Rating

Professional on time. Thank you for taking time to explain to me what needs to be done in my car More

by hkerkour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear our service team delivered a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. We hope to have the opportunity to assist you with your future sales and service needs.

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