Yvonne Scarduzio | Page 13

Excellent service every time! I brought my truck in for and oil change. They are always friendly, and they get me in and out in a timely manner! and oil change. They are always friendly, and they get me in and out in a timely manner! More

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Very satisfied, I loved the fact I was able to get a loaner vehicle, service got done at a timely manner, i will definitely recommend this dealer for everyone loaner vehicle, service got done at a timely manner, i will definitely recommend this dealer for everyone More

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As always the people there are great , the service quick and well done. They always get me in quick and are helpful if I have questions. and well done. They always get me in quick and are helpful if I have questions. More

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They have the best food !!! The brunch was to die for! Omelettes were amazing and waffles were delicious, lite and fluffy so many things to choose from ….. Love Johnny Ball Omelettes were amazing and waffles were delicious, lite and fluffy so many things to choose from ….. Love Johnny Ball More

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I got there around eight 9 o'clock with no appointment an hour later I was out at a very professional everything was clean and done right thank you hour later I was out at a very professional everything was clean and done right thank you More

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in 2020, I purchased a Jeep Grand Cherokee from this dealership. A year later, I upgraded to the overland package as it had everything I wanted. upon signing, it was agreed that they would replace the h dealership. A year later, I upgraded to the overland package as it had everything I wanted. upon signing, it was agreed that they would replace the hood as I quickly noticed rust bubbling along the edges. There was also chipped paint on the front bumper and they agreed to fix that too. Less than 24 hours after purchasing the vehicle, I noticed a dent in the door. I called nick who said they could fix the dent when they repaired the above cosmetic damage. I brought my car in on Monday, and was surprised when the “loaner car” was a beat up rental from enterprise, which I was charged $64 for. On top of it, I waited over an hour for the rental car, which made me miss an appointment and I was charged for that too. Fast forward to Wednesday- I spoke to Yvonne in the service department, who told me the car would be ready by 430pm. 5pm rolled around and I hadn’t heard from her. when I called her just after 5pm, she informed me the car would not be ready until the following day. On Thursday, I contacted Yvonne around 2pm, and was again told the vehicle would be ready by 430pm. I said I’d be at work then and would probably have to pick it up the following morning. She said she would still contact me at 430 to let me know the car was returned to the dealership for pick up. While at work, I spoke to my supervisor who stated I would be able to run over and pick up my car. I didn’t hear from Yvonne at 430 as promised, so I contacted her around 5pm. Yvonne stated she had dropped the car off to be cleaned at 415pm. She stated she would reach out to them and call me right back with a pick up time. By 6pm, I still hadn’t heard from her. So I decided to contact a manager “Jeremy”because I was tired of the run around. he was unhelpful and advised me that the car would not be ready until tomorrow. I clearly expressed my frustration with the lack of customer service I continually experienced. The car was brought back to the dealership and they advised that it had not been detailed. I said I didn’t care, I just wanted my car back at this point. I finally received my car at 7pm. the bumper was not properly fixed, but instead they merely painted over the chipped surface- it looks like they used white out to do the job. They didn’t remove the dent and provided an excuse about “structural integrity”. Initially, they tried to tell me the bubbling on the hood was just the paint- and instead of ordering a new hood from the start, as discussed, they attempted to grind down the rust. Apparently, the rust perforated through the hood so they then had to order a hood to be primed and painted. They tried to act like they were doing me a favor by fixing the above damage, even though I paid 37K for the vehicle. Overall a terrible experience. I will never purchase another vehicle from this dealership!!!! More

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Very happy with my new truck and the follow up with service recently. Harry was both helpful and determined to put me in the right vehicle. service recently. Harry was both helpful and determined to put me in the right vehicle. More

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Harry Shah took excellent care of my wife an I , and I bought an amazing truck. This is the third truck I bought from your dealership. Justin Hagen in finance also went above and beyond to make sure every bought an amazing truck. This is the third truck I bought from your dealership. Justin Hagen in finance also went above and beyond to make sure everything was taken care of. My experience at the dealership yesterday more then met my expectations. More

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Sal Sinardi Jr. and the rest of the team at the Danbury Fair Dodge service department are always a pleasure to work with. Very efficient and friendly! Paid attention to detail and got me in and out as usua Fair Dodge service department are always a pleasure to work with. Very efficient and friendly! Paid attention to detail and got me in and out as usual. Thanks again guys! Keep up the great work! More

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Pleasant and professional! Great Staff. This is an exceptional team of dedicated employees. They're customer focused and caring. Best dealership in the Northeast! Great selection of cars and platinum exceptional team of dedicated employees. They're customer focused and caring. Best dealership in the Northeast! Great selection of cars and platinum service! More

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