Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
51 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

4.7

51 Reviews

Write a Review

51 Reviews of Zach Gresbach

July 23, 2025

Dealership Rating
Employee Rating

Zach was personable and knowledgeable and explained everything we were doing and needed to be done in the future very well. And I think Russ Darrow's prices were good too. More

by john@theschlick.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 23, 2025

Dealership Rating
Employee Rating

Great service. I was in and out quick and they took care of everything for me More

by SOPHFAV26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 23, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

I came in for an oil change but spent much more that was not asked or communicated. I probably would have said yes to the add ons, but was slammed with them. He said it was part of the B12, but the rest was More

by CULVER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. George Matthews george.matthews@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Hond More

by suzyp_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Yazen Saleh , I don’t kno which of these guys was the one who serviced my car. But Zach is the name that shows up.

Jul 05, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Li Xiong

Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 30, 2025

Dealership Rating
Employee Rating

Darrow always gives great service. The employees at the desk are always very cordial. Thanks! More

by MITTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow More

by Rwiedmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Yazen Saleh

Jul 02, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

June 28, 2025

Dealership Rating
Employee Rating

Not allowing less then 15 words really makes me upset and does not want me to complete this survey More

by MSTURM2
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

Jun 28, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

It's a good dealership to go to. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jun 23, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

1
...

Dealership Inventory (164 Vehicles)

used 2019 Jeep Wrangler Unlimited car, priced at $20,780
2019 Jeep Wrangler Unlimited
used
Mojito! Clearcoat exterior
Automatic
Four-wheel Drive
new 2025 Honda Pilot car, priced at $51,305
2025 Honda Pilot
new
Diffused Sky Pearl exterior
Automatic
All-wheel Drive
used 2019 Honda Odyssey car, priced at $30,188
2019 Honda Odyssey
used
Crystal Black Pearl exterior
Automatic
Front-wheel Drive
used 2024 Buick Enclave car, priced at $33,072
2024 Buick Enclave
used
Cherry Red Tintcoat exterior
Automatic
All-wheel Drive
new 2026 Honda CR-V Hybrid car, priced at $38,702
2026 Honda CR-V Hybrid
new
Canyon River Blue Metallic exterior
Automatic
All-wheel Drive
used 2023 GMC Acadia car, priced at $27,015
2023 GMC Acadia
used
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive