Zach Gresbach

I got ripped off. Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75. So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either. I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65. When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there. Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89. I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off. More

by AEANDE74 Verified Customer Verified Customer

Report | Print

Very efficient- time of oil change was earlier than projected. Very friendly service and thorough explanation of any findings. projected. Very friendly service and thorough explanation of any findings. More

by MJONEIL4 Verified Customer Verified Customer

Report | Print

No complaints. Good service and shuttle service was exceptional also. Any concerns were addressed by the service advisor. Good service and shuttle service was exceptional also. Any concerns were addressed by the service advisor. More

by rjsoyk Verified Customer Verified Customer

Report | Print

Adriane, makes visiting Russ Darrow, a great place to come, every time I come in come, every time I come in More

by shanishallise Verified Customer Verified Customer

Report | Print

They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More

by captainsaveahomewi Verified Customer Verified Customer

Report | Print

Everyone was extremely professional and kind. Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video of the work done! Overall great experience. More

by MARGARET.NEARY919 Verified Customer Verified Customer

Report | Print

I worked with Maddie. She was excellent. Not sure who Zach is. I had 2 issues with the broader experience: 1) I was not told there was a fee for using credit card forcing She was excellent. Not sure who Zach is. I had 2 issues with the broader experience: 1) I was not told there was a fee for using credit card forcing me to drive an hour round trip to get my check book. 2) when I actually drove away the vehicle ran rough and check engine light was on. So seems vehicle was not test driven after work was completed. The problem was later resolved to my satisfaction More

by Scott.m.meyer Verified Customer Verified Customer

Report | Print

Then a nice job thank you will bring my car back to them next time thanyou next time thanyou More

by DONZPLACE Verified Customer Verified Customer

Report | Print

We were concerned about the car "shuddering" whenever we started the car at a stop sign. We were told it's because the of continuous variable transmission. Less to worry about ... everything else was fine. started the car at a stop sign. We were told it's because the of continuous variable transmission. Less to worry about ... everything else was fine. More

by COMPLEXANALSIS Verified Customer Verified Customer

Report | Print

They were professional and on top of of getting my car done with a short time span. done with a short time span. More

by SWESSELMARK Verified Customer Verified Customer

Report | Print