Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach | Page 2

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
99 Reviews

Dealership Experience

6 yrs

Industry Experience

14 yrs, 3 mos

Languages Spoken

English English

4.7

99 Reviews

Write a Review

99 Reviews of Zach Gresbach

February 20, 2026

Dealership Rating
Employee Rating

Professional, patient, and knowledgeable Staff was nice and kind, explained what I needed to do next far as keeping my car best. Carwash made it look so much nicer. Overall I'm happy! More

by lw8701
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 20, 2026

Russ Darrow Honda responded

It’s wonderful to know our professional, patient, and knowledgeable staff helped you understand how to keep your Chevrolet Malibu at its best. We’re glad the wash made such a noticeable difference. Thank you for sharing your positive experience and leaving happy. George Matthews george.matthews@russdarrow.com

February 19, 2026

Dealership Rating
Employee Rating

They were very fast with their service. I got a car wash Service was excellent More

by TANYANEAL94
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 20, 2026

Russ Darrow Honda responded

Thank you for highlighting our prompt service and car wash. Zach is glad your Honda Civic received excellent care and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 15, 2026

Dealership Rating
Employee Rating

Everything was great except that it took 2. 5 hours to get my oil change/tire rotation done even tho I had an appt More

by DEALKRATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Feb 16, 2026

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 14, 2026

Dealership Rating
Employee Rating

Russ Darrow service is always wonderful. It was especially nice to work with Alondra Sandoval as a service advisor. She is professional, courteous, knowledgeable and a wonderful person to wo More

by BDTRUMPET
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 15, 2026

Russ Darrow Honda responded

It’s wonderful to hear about your outstanding service experience. We’re glad our advisor provided knowledgeable and courteous assistance throughout. Zach and our team appreciate your kind words and look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 07, 2026

Dealership Rating
Employee Rating

Rachel was able to help me get an appointment quickly and the service was performed in within the estimated finish time. 5 stars across the board. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 07, 2026

Russ Darrow Honda responded

It’s great to hear Rachel got you scheduled quickly and that your Honda CR-V service wrapped up right on time. Thank you for the five-star rating and for trusting us with your vehicle.

February 06, 2026

Dealership Rating
Employee Rating

I was only there for a recall on my car but the service people were friendly and helpful More

by Porterkim66
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 07, 2026

Russ Darrow Honda responded

It’s great to hear our team was approachable and supportive during your Honda HR-V recall visit. Thank you for sharing your experience. We look forward to working with you again.

February 02, 2026

Dealership Rating
Employee Rating

I'm very pleased with the service when I call for an appointment I get in right away. Maddie was my service rep. She was very helpful. Very polite. Keep me informed on the status of my car. More

by mmsansone1180
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 03, 2026

Russ Darrow Honda responded

It’s wonderful to hear you were able to schedule your Honda Accord service promptly and that our team kept you informed on its status. Zach appreciates your feedback and looks forward to assisting with your future service needs.

January 30, 2026

Dealership Rating
Employee Rating

Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians More

by CARL.C.MEREDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

This is the third time we've had to bring the car in for the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought r More

by neal8387
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Jan 28, 2026

Russ Darrow Honda responded

Neal, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

January 25, 2026

Dealership Rating
Employee Rating

Always willing to help. Always make sure I am happy with the service, Always checking in and updating me More

by ASHER_NAOMI.MOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

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