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Cruz Drahonovsky
Cruz Drahonovsky at Russ Darrow Honda

Cruz Drahonovsky

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
56 Reviews
4.7

56 Reviews

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56 Reviews of Cruz Drahonovsky

July 07, 2026

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Employee Rating

Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. More

by LLAMA4TWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar , Levi Krause

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Jul 07, 2026

Russ Darrow Honda responded

We appreciate you sharing your thoughts about our Honda service. We’re pleased our team kept you informed on completion timing and guided you through each recommendation. It’s great to know you felt respected throughout your visit. George Matthews george.matthews@russdarrow.com

June 29, 2026

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The customer service here is unmatched! Great team and a great experience. Highly recommend to everyone! More

by carrie.koenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Russ Darrow Honda responded

Thank you for highlighting the exceptional service your HR-V received. We’re thrilled our team delivered such a positive experience. Your recommendation means a lot. George Matthews george.matthews@russdarrow.com

June 28, 2026

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Cruz was amazing and knowledgeable! He explained everything about my car and made sure that I felt comfortable about the service and my car! More

by ROCKETBOYMUSIC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2026

Russ Darrow Honda responded

Thank you for your five-star review. We’re glad Cruz explained every detail of your Honda Civic’s service and helped you feel comfortable throughout the process. George Matthews george.matthews@russdarrow.com

June 16, 2026

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Excellent service as usual. The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for? More

by THERABISHAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown

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Jun 16, 2026

Russ Darrow Honda responded

It’s wonderful to know the service video and our team made your CR-V visit both efficient and informative. Thank you for highlighting our fast work and fair pricing. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 07, 2026

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I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Alicia Love, Kailah Flores-Malone, Edgardo Acosta, Angela David

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Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 03, 2026

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As soon as I pulled in to the service garage, Cruz was there to assist me. He was very friendly and asked me for my key. More

by JCBERNAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Russ Darrow Honda responded

We appreciate you letting us know that Cruz was ready to assist as soon as you pulled into our service center with your Honda Passport. His friendly approach helps everything start off smoothly. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Always consist of Awesome Customer Service. Worker are always willing to assist and service you. More

by MOMASANDRA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Edgardo Acosta

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Jun 01, 2026

Russ Darrow Honda responded

We’re glad you find our team always ready to assist and provide quality service. Thank you for trusting us with your Honda HR-V maintenance. We look forward to supporting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 22, 2026

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Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

Report | Print
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

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