Zack Roberts

Excellent service and friendly staff and I would highly recommend this dealership for car buyers. recommend this dealership for car buyers. More

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My attempted purchase with this dealer was without a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a wait so I placed an order on Nov 1, 2024 and didn't expect it to arrive until Spring 2025. I received a confirmation email from Ford that an order was placed but no specific information about the order was included. I did not receive any further communication from Ford or the dealership regarding the order but I followed up with the dealership a couple of times to make sure things were on track. They said they checked with Ford and the order was fine with no delays due to parts or other issues. I also tried calling Ford directly to make sure the order was in their system but they told me I had to contact the dealer. After 7 months of waiting, the vehicle finally arrived however it did not have the options on it that I ordered. One specific option was critical, the 4K tow package, which includes an aux transmission cooler that cannot easily be added after the fact. So after waiting 7 months I did not have a vehicle and I had just sold my previous vehicle. The worst part about this whole experience is how Heritage handled the whole situation. The first reaction was to point the finger at Ford. They made different claims: that they placed the order correctly and Ford just built the vehicle incorrectly; that Ford sometimes just configures the vehicle differently to avoid delays and doesn't inform the dealer; that Ford just ran out of parts for the options. Obviously I have no way of knowing what the truth is, but none of their claims seem credible. When a customer places an order with specific options, why would Ford just deliver a different vehicle and expect a customer to accept it after waiting more than half a year! The most likely scenario is that Heritage incorrectly submitted the order and in the 7 months of waiting never once checked to verify the order was correct. Things got worse from here. No matter who was at fault, Heritage is supposed to be Ford's representative. After deflecting blame, they offered not even the slightest accommodation to help me. Absurdly, they said I could purchase this vehicle, place another order for the correct vehicle, wait another 6+ months, and then trade this one in when the new/correct vehicle arrived. They had the audacity to try to tell me this was a good deal they were offering me - a deal where, after taking the depreciation on the trade, I would end up likely paying thousands of dollars more for the vehicle I needed because of either Heritage's or Ford's error. I even agreed to place the order again and asked them for a loaner vehicle but they refused. In the end, it was clear they knew they could sell the incorrectly ordered vehicle to someone else and they could not care less about doing the right thing by their customer. Avoid this dealership at all cost! They clearly don't care about their customers. More

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I have bought my last three vehicles from Heritage Ford. The Customer Service is wonderful. I worked with Ryan Fish and Theresa Moss this last one. Of course Zack Roberts is a wonderful and kind to work wi The Customer Service is wonderful. I worked with Ryan Fish and Theresa Moss this last one. Of course Zack Roberts is a wonderful and kind to work with. I feel comfortable doing business with Heritage More

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The staff was friendly, knowledgeable and professional. I let them know that I had limited time available and they expedited the process beyond my expectations. I let them know that I had limited time available and they expedited the process beyond my expectations. More

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Olin, Zack and Theresa were a pleasure to work with. Ease, professional and knowledgeable. Thank you! Ease, professional and knowledgeable. Thank you! More

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Had a great experience with Heritage Ford, highly recommend, Zack Roberts, Theresa Moss, and Nathan Wardwell were awesome and very knowledgeable. recommend, Zack Roberts, Theresa Moss, and Nathan Wardwell were awesome and very knowledgeable. More

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Bill is passionate and beyond thorough in every aspect of the sale from start to finish. Stress free experience, and extremely friendly! Thanks again Bill! the sale from start to finish. Stress free experience, and extremely friendly! Thanks again Bill! More

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Would go back again. And send people there had a good experience gave them 5 stars And send people there had a good experience gave them 5 stars More

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Sales rep and manager were both professional , provided answers and information, listened to my wants and offered options. Not pushy and were friendly. answers and information, listened to my wants and offered options. Not pushy and were friendly. More

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Very friendly and helpful and they work as a team to get it done awesome experience! it done awesome experience! More

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