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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 12

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
253 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English English

4.6

253 Reviews

Write a Review

253 Reviews of Zack Rooks

October 22, 2025

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Employee Rating

The dealership has always been good to me. I always get my oil changed there and they always do a good job. More

by angielovett4242
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 27, 2025

Tony Serra Nissan responded

We really appreciate that — it means a lot to have your continued trust. Thanks for sticking with Tony Serra Nissan through the years!

October 22, 2025

Dealership Rating
Employee Rating

Average service department. Average service department. Basic needs are met and taken care of. Good for standard service. More

by garynelson81
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 27, 2025

Tony Serra Nissan responded

Gary, we appreciate the honest feedback — “average” isn’t where we like to park. Zack and the Tony Serra Nissan service team are always working to turn a standard visit into a standout one. Thanks for giving us the chance to keep earning that next star.

October 21, 2025

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Employee Rating

Easy to work with. Alway available for oil change and tires. Fast service. Friendly staff. More

by MONASADAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine Young , Amanda Badgwell, Reece Weissend

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Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — fast, friendly, and always ready is exactly how we aim to roll! Thanks for trusting Tony Serra Nissan for your oil changes, tires, and everything in between.

October 21, 2025

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Employee Rating

Service was fast and efficient. Waiting room was comfortable and liked the water and coffee. More

by Betty Warren
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews , Amanda Badgwell, Reece Weissend

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Oct 27, 2025

Tony Serra Nissan responded

Betty, glad to hear both your car and your coffee were running smoothly! Thanks for visiting Tony Serra Nissan — we’ll keep the service quick and the coffee hot for next time.

October 17, 2025

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Employee Rating

They are always able to take care of me when I need regular service without an appointment Thank you More

by dorothyhortondnc1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox

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Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — quick, reliable, and ready when you need us is what we aim for! Thanks for trusting Tony Serra Nissan to keep your car in top shape.

October 15, 2025

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Employee Rating

Dropped off car. - in short order found the problem and fixed it. Thank you so Betty mic More

by lfbice54dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Tony Serra Nissan responded

Glad everything went smoothly — quick drop-off, five-star results. Thanks for trusting Tony Serra Nissan; we’ll call that mission accomplished.

October 11, 2025

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Employee Rating

Excellent customer service! they work with their customers and let them know what is going on with the service of their car More

by chasitylea
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 27, 2025

Tony Serra Nissan responded

That’s exactly how we like it — clear communication and excellent care every step of the way. Thanks for trusting Tony Serra Nissan to keep you informed and on the road.

October 08, 2025

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Employee Rating

Always polite and the work is A+ And I have been a Nissan customer for about 15 years if that tells you anything More

by dewaynehawkslong
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 27, 2025

Tony Serra Nissan responded

Fifteen years says it all — loyalty like that means the world to us. Thanks for sticking with Tony Serra Nissan and for always bringing those A+ vibes right back our way.

October 07, 2025

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Employee Rating

Very thankful for the quick and professional service. It.is hard to find that today! Thank you. More

by jefferyhbelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox, Reece Weissend

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Oct 11, 2025

Tony Serra Nissan responded

We really appreciate that—quick and professional is exactly what our service team aims for at Tony Serra Nissan. Glad we could deliver the kind of experience that’s getting harder to find these days.

October 04, 2025

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Employee Rating

I had a very pleasant experience at the dealership. Prompt, courteous and professional! Thank you! More

by carabelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

Tony Serra Nissan responded

Glad to hear it—prompt, courteous, and professional is exactly how we want every visit to our service department at Tony Serra Nissan to feel. Grateful you trusted us with your vehicle.

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