Zack Rooks | Page 16

Tony Serra Nissan responded

Glad the service hit the mark—sounds like we just fumbled the sticker handoff. 🫣 We’ll make sure it’s ready for your next visit. Thanks for trusting the Tony Serra Nissan service team.

Tony Serra Nissan responded

We take claims like this seriously, and this isn’t how we operate at Tony Serra Nissan. All work and testing are documented and available to our customers, and recommendations are based on actual vehicle needs—not guesswork. If you’d like to review your service file, Maxine at 256-676-2435 can walk you through it directly.

Tony Serra Nissan responded

Glad we beat the clock—an hour turnaround isn’t bad for a ‘running late’ day. ⏱️ Thanks for rolling with us at Tony Serra Nissan and giving us the chance to take care of you.

Tony Serra Nissan responded

That’s exactly what we love to hear—attentive, helpful, and thorough is the standard at Tony Serra Nissan. Detailed reports and top-notch service aren’t extras here, they’re the baseline. Thanks for the kind words!

Tony Serra Nissan responded

We’ve checked our records, our lot, and even under a few car hoods — no sign of you. 😄 At Tony Serra Nissan, we take honesty seriously, even when the review feels like it came out of left field. If there’s something real to talk about, Maxine at 256-676-2435 is ready.

Tony Serra Nissan responded

Glad to hear it! Luke takes pride in making car buying at Tony Serra Nissan smooth from start to finish—questions answered, issues handled, and customers taken care of every step of the way.

Tony Serra Nissan responded

Glad to hear it! At Tony Serra Nissan, our advisors aim to make things accommodating up front, and our technicians aim to finish strong. Thanks for trusting us with your car.

Tony Serra Nissan responded

Thanks for sharing! We aim to make service at Tony Serra Nissan as simple as scheduling, as quick as maintenance should be, and as smooth as hitting ‘send’ on that email. Glad we delivered on all three.

Tony Serra Nissan responded

Andrew, glad to hear it! At Tony Serra Nissan, service should be as easy as drop-off, as comfortable as the wait, and as professional as the team behind it. Thanks for letting us know we hit the mark.

Tony Serra Nissan responded

We’re sorry to hear this experience left you feeling misled—and even sorrier that ‘Serri Neson’ took the heat instead of Tony Serra Nissan. Oil changes should be smooth, not stressful. Please reach out to our customer service ninja, Maxine, at 256-676-2435. She’ll work to set the record straight and hopefully get us back in your good graces.