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Zeb Freter

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Zeb Freter

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Zeb Freter | Page 2

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

59 Reviews

Overview Reviews (59) Inventory (180)

4.8

59 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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59 Reviews of Zeb Freter

March 20, 2024

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Employee Rating

This was the first time anyone looked to see if there was an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. More

by BONNIEDICKSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback, Bonnie. We always strive to meet the needs of our customers no matter the situation. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

Dealership Rating

Employee Rating

Jeff and Zeb did a great job getting me taken care of. I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a gre I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a great experience! More

by amentowasso

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Lee

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff and Zeb were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

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Employee Rating

The appointment was quick and efficient. The waiting area is nice too. And they have a lot of openings The waiting area is nice too. And they have a lot of openings More

by JTMOOMAU13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

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The team was friendly and I was taken care of fast and they even helped me with coupons. they even helped me with coupons. More

by falerdonna

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

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Employee Rating

Service time was as promised. Always a clean facility and a helpful staff. Quality experience. Always a clean facility and a helpful staff. Quality experience. More

by JBTULSAO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mandy Still

Helpful 0

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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

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Employee Rating

Service advisor was nice, quick check in, free coffee / water, work on car was good, and fast. water, work on car was good, and fast. More

by Ray

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Ray. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

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Employee Rating

The service department is always very nice. They help you all they can with your questions about recalls. They help you all they can with your questions about recalls. More

by bmares54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

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Employee Rating

David Holmes is the best service advisor. He is also my wife’s & goes above & beyond to make sure we’re taken care of. We don’t go anywhere else because David is just that good. He is also my wife’s & goes above & beyond to make sure we’re taken care of. We don’t go anywhere else because David is just that good. More

by jaaysanchez01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Kade Stuart, Josh Pippin

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that David assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

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Employee Rating

I appreciated the professionalism of all staff members. Service was prompt and I did not have to wait past time promised for service. Service was prompt and I did not have to wait past time promised for service. More

by CMCKRN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

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Employee Rating

The service dept is always very helpful and friendly. They also have oil change coupons and will replace your key fob battery at no chargez They also have oil change coupons and will replace your key fob battery at no chargez More

by bmares54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Peck

Helpful 0

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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

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