Zinaida Bajramovic | Page 7

Service on our 530i was okay. However, one of the tires had a piece of metal in it and tech and rep said needed four new tires. They could have completed that same day for another However, one of the tires had a piece of metal in it and tech and rep said needed four new tires. They could have completed that same day for another $1850, on top of the $589 charge for oil and filter changes. I declined the tire replacement, went to Dobbs tire on way home, and they fixed the tire for $35. Not pleased with the attempt to push me into four new tires. More

Report | Print

Autohaus technicians are excellent . The mechanics are very informative and they explain issues very simply. Service Techs are great as well!! The mechanics are very informative and they explain issues very simply. Service Techs are great as well!! More

Report | Print

Works to fit in schedule if needed. Everyone is friendly and helpful. Keep us in the loop for anything happening. Everyone is friendly and helpful. Keep us in the loop for anything happening. More

Report | Print

Over the years I bought several BMWs from Autohaus. They always gave a good deal and their service has been top notch. Marquis was our salesman on the last purchase. He even called me to just check in They always gave a good deal and their service has been top notch. Marquis was our salesman on the last purchase. He even called me to just check in after we had the new car for a couple months. I did in fact have a question that he answered for me. Timing was perfect. More

Report | Print

I scheduled a service appointment with Autohaus several weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struc weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struck in a parking lot and required both body work and repair to the front tires. I requested a full assessment and repair of the damage as needed. Prior to the appointment, I even spoke directly with a service technician to confirm the details. During that call, I reiterated that I would be leaving my vehicle with Autohaus for an entire week while I was on vacation, specifically to allow ample time to complete the necessary work. At no point between booking the appointment and dropping off the car did anyone inform me that Autohaus could not perform the body work—or even coordinate with the body shop located immediately next door. It was only when I arrived to drop off the vehicle that I was told the body work could not be handled. Had I been informed of this earlier, I would have made entirely different arrangements. As a result, I’m left with an unresolved issue and a significant waste of time. To be clear, the Autohaus sales team has always been excellent in my experience. However, the service department needs to be significantly more detail-oriented and proactive in communication. I will be taking my vehicle to West County BMW going forward—not only because it’s closer to home, but because I need a service team I can rely on for thorough and complete care. More

Report | Print

Great BMW dealership, professional atmosphere, quick mechanical update on car evaluation, good communication, very friendly atmosphere highly recommended mechanical update on car evaluation, good communication, very friendly atmosphere highly recommended More

Report | Print

Everyone is very friendly. Waiting room is very comfortable. Videos of inspection are very helpful. Waiting room is very comfortable. Videos of inspection are very helpful. More

Report | Print

I recently brought my M4 in for an oil change and inspection at Autohaus BMW of Maplewood, MO, and once again, the experience was outstanding. The team was professional, courteous, and extremely thor inspection at Autohaus BMW of Maplewood, MO, and once again, the experience was outstanding. The team was professional, courteous, and extremely thorough. They were fair with the pricing and transparent throughout the process. One touch I really appreciated was the excellent video they sent me at the end of the visit, which summarized the work performed and included a clear visual inspection of the underbody of the car. It was informative, detailed, and reflected the care and pride they take in their work. Over the years, Autohaus has consistently demonstrated strong ethics in servicing our family’s two BMWs. Their honesty, attention to detail, and genuine care for their customers have earned our trust and loyalty. These are kind, generous people who operate with integrity — a rare and valued combination. We are grateful for their excellent service and will continue to support them wholeheartedly. Ali Mian, MD Chief, Pediatric Neuroradiology Associate Professor of Radiology Barnes-Jewish Hospital / Washington University School of Medicine More

Report | Print

Went in for an oil change and waited. Done right on time with the estimated wait time and got a car wash! Done right on time with the estimated wait time and got a car wash! More

Report | Print

Very efficient. Estimate of work was transparent. Nice waiting area. Very responsive. Great loaner. nice people. Estimate of work was transparent. Nice waiting area. Very responsive. Great loaner. nice people. More

Report | Print