Zo Strickland | Page 4

Great, informative and helpful. Information regarding VIP service and benefits that’s offered with the Morgan Auto Group program. Based on this information and services, I might be i Information regarding VIP service and benefits that’s offered with the Morgan Auto Group program. Based on this information and services, I might be interested in getting the VIP services. More

Helpful 0

Report | Print

Best customer service! I have enjoyed every lease from this dealership. The customer service at Gainesville Mercedes is the best and the service department does a great job I have enjoyed every lease from this dealership. The customer service at Gainesville Mercedes is the best and the service department does a great job at each appointment. More

Helpful 0

Report | Print

Best dealership and service department. Professional, couteous staff from sales to service. Always a pleasure to visit MB Gainesville. We plan to be forever customers. Thank you MB Gainesv Professional, couteous staff from sales to service. Always a pleasure to visit MB Gainesville. We plan to be forever customers. Thank you MB Gainesville for being the best in all you do. More

Helpful 0

Report | Print

First service appointment Everyone was exceptionally friendly. It was br far the best service visit ever. Alonzo Strickland was professional, friendly, and on the ball. I could Everyone was exceptionally friendly. It was br far the best service visit ever. Alonzo Strickland was professional, friendly, and on the ball. I could not have been more happy with this visit. More

Helpful 0

Report | Print

Professional courteous respectful and friendly service Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the t Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the team have an impeccable demeanor in addressing their customers. Respectful - Mike and his team treat me as part of their family. Service is top of the line dealing with last minute and unusual request. When traveling I know that standing behind Mike is Gainesville Mercedes and that I can proceed worry free even outside their zone of service! Friendly - Everyone has an infectious smile that is accompanied with a friendly inquiry about my family and latest activities. Mercedes Benz of Gainesville is an outlier in quality of service in this fast paced world. They make you feel important! More

Helpful 0

Report | Print

Service rating Very professional, Strickland was very particular in making sure that the car gets the proper service that it needed he also make sure that if the se Very professional, Strickland was very particular in making sure that the car gets the proper service that it needed he also make sure that if the service takes longer than expected he provided me with courtesy transportation to go home until the vehicle is completed, that was great and highly appreciated. More

by vi5962002 Verified Customer Verified Customer

Helpful 0

Report | Print

Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

Helpful 0

Report | Print

Excellent Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable expe Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable experience. More

by DAVSHOTPE Verified Customer Verified Customer

Helpful 0

Report | Print

Professional -Amazing & Fun Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in orde Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in order to take care of my vehicle in same visit which was love! Very professional and I would highly recommend Alonzo as customer friendly service agent! More

Helpful 0

Report | Print

So Helpful Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They also offer convient features like online booking of appointments, Saturday appointments, loaner cars, and they can even come to you and pick up your car for service. It has made bringing my car in for service an effortless process. They fact that I can have a loaner car while my car is being fixed is one of the many reason why Mercedes Benz will always by my vehicle of choice. More

Helpful 1

Report | Print