Zo Strickland | Page 3

Excellent Service While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destinat While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destination in Leesburg I decided to wait until I got there before making an appointment. Well as luck would have it my A/C went out and I could only control the temperature manually. I decided to call Mbrace and they transferred me to the Mercedes dealership in Gainesville. I made an appointment for 10:am on March 21st. When I arrive at the dealership they took my car right for service and provided me with a loaner car so I could continue with my vacation. Dealership service was excellent and my service advisor kept me informed via text so I could schedule my trip back to Gainesville to pick up my car. More

by weston1045 Verified Customer Verified Customer

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Recall MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls t MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls to the dealership were received efficiently. The drivers wilh the loader car were polite as ever. More

by CAROLEBR5 Verified Customer Verified Customer

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Annual pre paid Vehicle maitenance We have had little or not much interaction with the center, however, apart from some unpleasant but expected coldness from your showroom staff, Mr. St We have had little or not much interaction with the center, however, apart from some unpleasant but expected coldness from your showroom staff, Mr. Strickland made up for it all.He is SUPER!!!! More

by ADEBAYO693 Verified Customer Verified Customer

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Exceptional customer service The service representative was professional, knowledgeable, and eager to assist especially with answering all my questions and explaining the meaning, The service representative was professional, knowledgeable, and eager to assist especially with answering all my questions and explaining the meaning, reasoning/cause, and suggestions for my tune up service. He also listened and understood my concerns. He made the over all customer experience easy and less stressful. More

by A Madison Verified Customer Verified Customer

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Best service I travel the southeast area and this Gainesville dealership goes above and beyond the needs that you may have. I highly recommend them over any other I travel the southeast area and this Gainesville dealership goes above and beyond the needs that you may have. I highly recommend them over any others I have been to in my travels. More

by LIZZIETUGGLE Verified Customer Verified Customer

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Great group of people at MB of Gainesville MB of Gainesville has a great staff of people, very professional and courteous at all times, from sales to service. They commit and deliver. Thanks! MB of Gainesville has a great staff of people, very professional and courteous at all times, from sales to service. They commit and deliver. Thanks! More

by Bernie Padin Verified Customer Verified Customer

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Extremely courteous and helpful. This dealership is representative of the high quality to be expected from Mercedes but surpasses it in the quality of it’s employees. My repair distre This dealership is representative of the high quality to be expected from Mercedes but surpasses it in the quality of it’s employees. My repair distress turned into an enjoyable experience. More

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Great service The service tech and service manager handled all my questions and concerns with great care. They help me and they answered all my wife’s questions as The service tech and service manager handled all my questions and concerns with great care. They help me and they answered all my wife’s questions as well. More

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90k service Excellent service. Cheaper alternatives available but good value for money and confidence in mechanics. Clean reception area, complimentary loaner v Excellent service. Cheaper alternatives available but good value for money and confidence in mechanics. Clean reception area, complimentary loaner vehicle. Web based review and payment of bill still a works in progress. More

by 2009E350 Verified Customer Verified Customer

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Simply the best I was in and with no hassle, Mike in Service was fast and proficient. The whole team from the time I pulled into service with my vehicle greeted me wi I was in and with no hassle, Mike in Service was fast and proficient. The whole team from the time I pulled into service with my vehicle greeted me with a smile. More

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