Zo Strickland | Page 5

Professional courteous respectful and friendly service Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the t Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the team have an impeccable demeanor in addressing their customers. Respectful - Mike and his team treat me as part of their family. Service is top of the line dealing with last minute and unusual request. When traveling I know that standing behind Mike is Gainesville Mercedes and that I can proceed worry free even outside their zone of service! Friendly - Everyone has an infectious smile that is accompanied with a friendly inquiry about my family and latest activities. Mercedes Benz of Gainesville is an outlier in quality of service in this fast paced world. They make you feel important! More

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Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

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Excellent Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable expe Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable experience. More

by DAVSHOTPE Verified Customer Verified Customer

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Professional -Amazing & Fun Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in orde Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in order to take care of my vehicle in same visit which was love! Very professional and I would highly recommend Alonzo as customer friendly service agent! More

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So Helpful Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They also offer convient features like online booking of appointments, Saturday appointments, loaner cars, and they can even come to you and pick up your car for service. It has made bringing my car in for service an effortless process. They fact that I can have a loaner car while my car is being fixed is one of the many reason why Mercedes Benz will always by my vehicle of choice. More

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Service Always a great experience at this dealership! So is always helpful and does an outstanding job. I will definitely recommend friends and family to chec Always a great experience at this dealership! So is always helpful and does an outstanding job. I will definitely recommend friends and family to check out this dealership. More

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