james Brown | Page 11

friendly staff at the dealership. I was disaappointed that the service department missed a problem with my vehicle and I had to go back a second time. I also wish I was told how long the repair was goin that the service department missed a problem with my vehicle and I had to go back a second time. I also wish I was told how long the repair was going to take. I was there an hour when they told me it might take two more hours. More

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I would like to take the time to thank the team at Toyota of Scranton. They went above and beyond my expectations in making my very first purchase of a vehicle at an actual dealership an amazing and positive of Scranton. They went above and beyond my expectations in making my very first purchase of a vehicle at an actual dealership an amazing and positive experience.  Corey Boynton in sales was such a pleasure to deal with; he was professional and attentive, and the least pressuring salesperson I’ve ever dealt with. This was such a huge plus, as I was expecting the stereotypical salesman approach. Corey used none of the negative sales approaches I’ve experienced at other dealerships in my search for a new vehicle. There was zero pressure from him, or the entire sales team.  I would also like to thank James Brown and the service team at Toyota of Scranton. They ensured my (very slightly) used car was showroom presentable, inside and out. They made sure I was completely happy before I drove away with the vehicle. Their attention to detail has this car looking pristine!  From the most important aspect of the sale, to the most minute details, Toyota of Scranton met, and exceeded, all of my expectations. I can honestly say, with great confidence, that you will experience the same level of happiness and satisfaction when purchasing a vehicle from them and their entire team. More

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Good service!! AJ and his coworkers took care of me and were very helpful. Car was priced right. I look forward to doing business again in the future. were very helpful. Car was priced right. I look forward to doing business again in the future. More

by Aubrey Verified Customer Verified Customer

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I would like to thank a service technician James Brown for his above the usual customer service response. James gave me his personal cell phone number and said it would be ok to call him directly if pro for his above the usual customer service response. James gave me his personal cell phone number and said it would be ok to call him directly if problem persisted. He is polite, smiles, maintains eye contact and is wholeheartedly sincere in interactions. I am happy to have met James and comfortable calling or speaking about any issues that may happen in the future. I really like this dealership and feel it's worth the extra cash due to its customer service. More

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Auto butler service I am stuck with their auto butler service which is worst service at always. I have paid around $800 for this service and they just simply washed my ca I am stuck with their auto butler service which is worst service at always. I have paid around $800 for this service and they just simply washed my car kept for 2 hours and return me back. It doesn't seems at all that they have done anything on my car besides washing from outside.. More

by Sonali Mehta Verified Customer Verified Customer

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Pleasant sales people. Clean facility. James Brown went above and beyond to help get my used car right and made me feel comfortable threw the whole process. Would recommend this dealership to anyone looki above and beyond to help get my used car right and made me feel comfortable threw the whole process. Would recommend this dealership to anyone looking for a good car at a great price. More

by MOMDOOLA68 Verified Customer Verified Customer

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Bryan in sales was extremely amazing, not pushy, I’d buy another car off him any day. And they fixed the few things that need to be taken care of and made sure we were satisfied! another car off him any day. And they fixed the few things that need to be taken care of and made sure we were satisfied! More

by SHABOYGAN98 Verified Customer Verified Customer

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Purchasing a car during a pandemic was easy and quicker then I thought. We also had to use the Service dept and they were quick and everyone was friendly then I thought. We also had to use the Service dept and they were quick and everyone was friendly More

by MISSY.LANGONE Verified Customer Verified Customer

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Best experience I ever had buying a car! The staff here is top notch and they actually care about customer satisfaction!! All my future vehicle purchases will be made here as my experience was much better is top notch and they actually care about customer satisfaction!! All my future vehicle purchases will be made here as my experience was much better then expected!! More

by Chris Z Verified Customer Verified Customer

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Great Pre-owned Vehicle Service All of our questions and concerns were promptly addressed by James Brown, who takes care of pre-owned vehicles after your purchase. He is personable, All of our questions and concerns were promptly addressed by James Brown, who takes care of pre-owned vehicles after your purchase. He is personable, knowledgeable, and prompt! More

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