judi gumila | Page 6

always a pleasure seeing the staff trust the personnel and have a good rapport with them, everyone is always friendly and they do what they can to make things go as smoothly and as quic trust the personnel and have a good rapport with them, everyone is always friendly and they do what they can to make things go as smoothly and as quickly as possible More

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Great store !! Great experience !This is a great place for service , sales and parts , I have been to a lot of shops for service and this is the best by far . Thank Great experience !This is a great place for service , sales and parts , I have been to a lot of shops for service and this is the best by far . Thank you again More

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I needed service to change the oil They took the car when they said they would and they called shortly thereafter saying that they had completed the oil change and had checked the car f They took the car when they said they would and they called shortly thereafter saying that they had completed the oil change and had checked the car for all systems. The car would be ready whenever we were ready. They are fast, efficient , courteous and caring. They really care about their customers. They are MARVELOUS! More

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Best Service Department The service department at Currie Ford in Frankfort, IL is top notch! The service was impeccable and very responsive. Everyone in service is customer o The service department at Currie Ford in Frankfort, IL is top notch! The service was impeccable and very responsive. Everyone in service is customer orientated and is greatly appreciated! More

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Professional and courteous They are true to the word. Very helpful and informative. Helping to make sure my vehicle is in its best condition. And service is quick. They are true to the word. Very helpful and informative. Helping to make sure my vehicle is in its best condition. And service is quick. More

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service the service department was friendly and answer all my questions. explained what work need to be done and showed how bad my brakes were the work was f the service department was friendly and answer all my questions. explained what work need to be done and showed how bad my brakes were the work was fast and good. More

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Great service at Currie motors I brought my car in for a routine oil change and fortunately the service guys realized I needed a new battery. Thank you for bringing this to my atten I brought my car in for a routine oil change and fortunately the service guys realized I needed a new battery. Thank you for bringing this to my attention so I have no problems and that I am always safe with my family. You are the best! More

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plesent The salesman was very knowledgeable about the product, he was very courteous. He explained all of the options and trim packages. An overall pleasant The salesman was very knowledgeable about the product, he was very courteous. He explained all of the options and trim packages. An overall pleasant experience. More

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Excellent They make a mundane and sometimes painful experience less so. I don't look forward to having the car serviced however the staff is efficient, fun, fu They make a mundane and sometimes painful experience less so. I don't look forward to having the car serviced however the staff is efficient, fun, funny and engaged. More

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UNABLE TO FIX ISSUE & HORRIBLE CUSTOMER SERVICE I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at Currie Motors because of these reviews and John, the service writer, was very nice and accommodating. He connected me with a loaner car while my vehicle was in the shop. Three days later, I was notified my vehicle was fixed and ready for pick-up. I picked up the vehicle on March 1st. As soon as I turned out of the Currie Motors parking lot, the “Park Fault” warning light appeared again. I immediately returned to the dealership, but was told I would need to come back another time because they don't have a loaner vehicle for me. I did not receive a call from the dealership. Instead, I followed back up and was finally scheduled to come back on March 11th to drop off my vehicle for inspection. It is now May 9, 2019. My vehicle has been at Currie Motors since I dropped it off two months ago. Currie Motors is unable to fix the issue on my brand new vehicle. Over the past two months I have been given several loaner vehicles, however, all are sedans and unsatisfactory in accommodating my personal and business needs. When I noted my vehicle in service is a van and I would need a larger vehicle as a loaner, I was told there was nothing they can do. After contacting Ford Corporate, they made me aware of the option of going to a rental car company and they would cover $60 a day. Also during this time I was told my vehicle was likely unrepairable and I should file paperwork under the Illinois Lemon Law to initiate a buyback by Ford. To fill out this paperwork, I needed the full service report from the dealership. I went to Currie Motors to make this request. Unfortunately, Judi Gumila, the service manager treated me rudely and unprofessionally. She tried to prevent sharing the necessary documents and paperwork—providing several excuses and lies. Eventually, she came forward with the needed documentation once I stated I would get my lawyer involved, if necessary. STAY CLEAR of SERVICE AT THIS DEALERSHIP. I have had nothing but issues with them. I have copies of all of my correspondences with the service department at Currie showcasing the horrible service and lack of knowledge in attempts to service my vehicle. There are many other options for Ford service. Go to one of them. More

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