Lexus of North Miami

Professional friendly experience I drove to the Miami area to look at two LS430 cars. First visited a local used car dealer that turned out to be a disaster. Vehicle was not represent I drove to the Miami area to look at two LS430 cars. First visited a local used car dealer that turned out to be a disaster. Vehicle was not represented honestly. I called the second dealer, which turned out to be the Lexus of North Miami dealership and was told the car I was interested had just been traded in but wasn't cleaned up as yet. Tino, sales rep, said this was the way to really see the condition of this car and I agreed. It was exactly what he said it was. Although the car had more miles than I would have liked it was in near perfect condition. I bought the car! After the detail shop completed a through cleanup the following day my bride, of 55 years, and I drove back to Miami. The car was ready, the paper work was ready for us to complete, and all was delivered as promised. Can't wait to return to this dealer in five or so years to trade this beauty in for a similar car! Chuck & Lalla More

Best car buying experience,Thank You Lexus of North Miami!! Mr. Henry James performed all the above duties and went above & beyond my expectations. Your manager, "Alfred Utset", and Finance Manager "Q", gave me Mr. Henry James performed all the above duties and went above & beyond my expectations. Your manager, "Alfred Utset", and Finance Manager "Q", gave me the out most respect and professionalism. Lexus of North Miami will be referred to friends and business associates. Thank you Lexus of North Miami, for making my car buying process a pleasurable experience. More

Best Lease Experience of My Life!!! Justin and his team provided me with ease,friendliness, guidance and most of all security. I would recommend Justin to all my friends and family! Justin and his team provided me with ease,friendliness, guidance and most of all security. I would recommend Justin to all my friends and family! More

As usual my experience was excellent Erik Mansen helped me as he did in the purchase of my last 4 Lexus. Very professional, kind and patient. The NX300h is fantastic. Thank you very much Erik Mansen helped me as he did in the purchase of my last 4 Lexus. Very professional, kind and patient. The NX300h is fantastic. Thank you very much. More

smooth pleasant and comfortable atmosphere verey easy going,evry one treat you like a customers should be trated,feel like home something that I never exper pleasant and comfortable atmosphere verey easy going,evry one treat you like a customers should be trated,feel like home something that I never experienced before More

Leasing new Lexus GX 460 Justin Adderly was friendly, professional, knowledgable, fast and so helpful. I would HIGHLY recommend this dealership and ESPECIALLY dealing directly Justin Adderly was friendly, professional, knowledgable, fast and so helpful. I would HIGHLY recommend this dealership and ESPECIALLY dealing directly with Justin Adderly. He gives PHENOMENAL customer service. Best experience I've ever had leasing a car! More

Exceptional customer service! Pedro Olsan is the consummate professional. His ability to connect, listen, understand, and advise was exceptional. Pedro is extremely personable and Pedro Olsan is the consummate professional. His ability to connect, listen, understand, and advise was exceptional. Pedro is extremely personable and did everything possible to make me feel comfortable. When talking to me about trading my car in and moving to a leased vehicle, he clearly explained all pertinent information and frequently asked if I had any questions. I never felt the slightest bit of sales pressure whatsoever. That, in itself, made this purchase experience so exceptional. I didn't feel rushed into signing a lease on the spot. Pedro was very respectful of my need to take 24 hours to think about my decision. He spent a great deal of time with me and gave me his full attention. Pedro delivered the car on time and thoroughly explained every feature and answered all my questions. He followed up with a phone call and email the following day to ask if I had additional questions. I will, without hesitation, refer friends and family to Pedro Olsan. He is clearly an asset to Lexus of North Miami! More

Fabulous Service A great overall experiences at Lexus of North Miami. After reading the reviews, I called Justin Adderly to setup an appointment to discuss my needs. I A great overall experiences at Lexus of North Miami. After reading the reviews, I called Justin Adderly to setup an appointment to discuss my needs. I was expecting a "typical salesman" pitch. Instead, there's was no pressure, only lots of listening to truly assess my needs. Fast forward to 2 weeks ago, ready to pull the trigger I called Justin and within 24 hours a deal was made. Within a few days the car was ready for me to pick up. From insurance to financing, everything went smoothly. All my questions and concerns were addressed. I was thoroughly brought up to speed on the benefits of the Lexus family and how to use this technology robust machine. I would not hesitate to recommend Justin and Matt. Fabulous! More

Very helpful and knowledgeable! I had an overall great experience with Scott Argow. He is makes you feel comfortable and that he is being up front with you from the beginning to end. I had an overall great experience with Scott Argow. He is makes you feel comfortable and that he is being up front with you from the beginning to end. Thank you again! More

Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service my 2015 RX 350 the nightmare starts. It went in after only three weeks for a small squeaking noise when the steering wheel moved up and down. (07/11/14) They told me that they HAD to replace the ENTIRE STEERING SYSTEM in the car, and was going to be a big job. I was shocked and told them that I researched online, that it might only be a simple matter of adding some lube to the worm gear that moves the wheel up and down when you exit the car. They refused to do that, and I EVEN OFFERED TO PAY for this service and they still would not do it! So, I took my car to another Lexus Dealer (Kendall) and they had this issue fixed in just 15min, and yes, all they needed to do is add the lube to the gear, and magically it was fixed. Clearly they wanted to bill Lexus Corp. for massive work that was not needed, at the expense of not having MY car, and all the un-nessary part replacement, which on a brand new car is ridiculous. I called the service manager Ed Rubenfeld back to let him know how upsetting this was, and how ridiculous it was that I had to drive to Kendal, when I live less then 2mi away from this dealership. He said he was sorry, and that to give them another chance to do work.. Okay, on 01/09/15 I dropped the car off again for an oil service, and for them to detail the car / wax, etc. I had a loaner for two days, and picked it up only to find a DENT in my passenger side door, with white paint on top (I have a black car). THEY DENIED the dent, and said it was already there. (it was not there, the car was spotless). It was so obvious too that this dent was fresh, and just happened. So, much so that I went right over to the collision center there at the dealer and they were able to wipe off the white paint marks around the dent. as it was so new. Now, I am having to fight with them over this. They claim that they marked the condition report to show the dent, but when they gave me the form the date was the day of pickup and not when it was dropped off. They are / were trying to cover up the dent, and took no responsibility. Next.. I get home and read over the service paperwork that was printed.. and notice they patched a nail from one of my tires?? Um, there was no issues with ANY of the tires when I came in. The paperwork stated that the tire light was on, and that they put a patch on the front tire. There was NEVER any tire light on, and this was NEVER on the service order to start with. No one called me to tell me, nothing. IF there was a nail in the tire, then this happened there at the dealership! Trust me, if there was a tire light on don't you think I would have said something when I dropped the car off?? I called and spoke with the Service Advisor "Harvey" today and he was very clear that the tire light was "on" when the tech took the car into the shop. Yeah, I bet it was :roll my eyes: This dealership is not a good place to bring your car. They are too busy, and not careful at all in the least bit. They are trained to take advantage, and offer no support whatsoever. Take your car anywhere else for service, and be VERY careful when you drop it off for service on what the condition is! More