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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,354 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,354 reviews

September 03, 2016

"Perfect in Every Way" I have dealt with Mercedes Benz of Hagerstown sales and service for over 15 years. Everyone is very friendly, knowledgeable and helpful. I would lik More

by ML350,Patty1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Sep 19, 2016 -

Mercedes-Benz of Hagerstown responded

Patty, thank you for your 15 years of loyalty to Mercedes-Benz of Hagerstown. And we truly appreciate the shout out to both our sales and service team. We are proud to have you as part of the MB family. Thank you for "Being One". Happy Motoring, Justin Harbert, GM

September 01, 2016

Excellence in sales. Meets needs and listens to requests. Hassle free and very cognizant of busy schedules. I would highly recommend Barry as a sales person. Th More

by sstahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

What a beautiful choice of vehicle. We appreciate you for choosing Mercedes-Benz of Hagerstown #3 we can't say thank you enough. -Justin Harbert, GM

August 30, 2016

an afternoon well spent Mike was great. He made the experience enjoyable. He found the exact car I was looking for and between him, CJ and Justin got me a great deal. I'd More

by lannon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, CJ Brown
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for your 5 Star review. We are glad to hear how great Mike is and how he found your the perfect car. Congratulations, Justin Harbert, GM

August 30, 2016

Infiniti I would just like to thank Shannon Dorian for her exceptional service! Things could not have gone any easier! In and out in less than an hour. I would More

by *4Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dorian
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Congratulations Robert on your new Infiniti. Glad to hear about your exceptional service with Shannon and the team. Also than you for the shout out on how awesome Austin is as well. Happy Motoring, Justin Harbert, GM

August 27, 2016

The Best and Easiest Car Purchase I Ever Had I went in to purchase one car and ended up purchasing a completely different car. My salesperson was the most patient person I know. After spending More

by alesia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Mercedes-Benz of Hagerstown responded

"The Best and Easiest" We like to hear that. Congratulations on your new purchase. We are glad to hear that Barry was able to help you find the car of your dreams. Thank you for choosing us. -Justin Harbert, GM

August 24, 2016

Rob Edmonds Rob was outstanding! His enthusiasm and product knowledge made our buying experience a treat. We purchased because of Rob. Lisa Stonebreaker introdu More

by jlshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Mercedes-Benz of Hagerstown responded

Rob did it again! We are so pleased to hear that Rob came to your rescue and was able to get you give you a great experience. You look great next to your new car. Thank you Lisa Stonebreaker for introducing this wonderful lady to Mercedes Benz of Hagerstown and thank you for giving us a chance. Happy Motoring, Justin Harbert, GM

August 20, 2016

Overall excellent buying experience No pressure, fair price, professional and pleasant In particular, Shannon Dorian was a delight to work with. She was knowledgeable and friendly. She More

by Richard E Taylor
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Kershner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown, Shannon Dorian
Aug 23, 2016 -

Mercedes-Benz of Hagerstown responded

Richard, thank you for the 5 Star review and for sharing your experience with Shannon. We believe in treating all of our guest like family and do not believe in just pushing inventory. It is important to us to get to know you and determine the right fit for you. Sincerely, Justin Harbert, GM

August 18, 2016

Customer Service Shannon was very at tentative though out the process. What really stand out about Shannon she came in on her day off to accommodate me. More

by yvt
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Dorian
Aug 23, 2016 -

Mercedes-Benz of Hagerstown responded

We are glad to hear that you had a great experience with Shannon. We appreciate you for choosing Mercedes-Benz of Hagerstown. -Justin Harbert, GM

August 17, 2016

Buying a new Mercedes I would say if you are interested in buying a Mercedes go see Robb. I would say that all the employees at Mercedes are very friendly. I have had mecha More

by Evelyn2053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Aug 23, 2016 -

Mercedes-Benz of Hagerstown responded

Evelyn, great choice! Thanks for the shout out to sales, service and the office girls. It takes a lot of people to make things happen and we appreciate you for taking a moment to acknowledge that! Happy Motoring, Justin Harbert, GM

August 16, 2016

Barry London is the man!!! I just recently purchased a used per-certified 2014 C300 4 MATIC from Barry. This will be my second Benz and I can't praise this dealership enough. More

by jda350z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Aug 23, 2016 -

Mercedes-Benz of Hagerstown responded

Congratulations on your Pre-Certified 2014 C300 4Matic! What a great deal! We are glad to hear that Barry took great care of you and your received top notch service from the service department. Enjoy the ride, Justin Harbert, GM

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