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BMW and Mazda of Crystal Lake

Crystal Lake, IL

5.0
568 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 568 reviews

March 10, 2024

Dealership personnel attentive, knowledgeable, helpful, friendly. Good buying experience and would recommend when buying or servicing a vehicle. More

by karl.koenemann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Delatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Every step in the process was seamless and handled well. No high pressure at any time. The car was detailed and perfect. Best experience buying a car ever. More

by prc0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Delatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2024

It was a pleasure doing business with Michelle & Heather at BMW of Crystal Lake. I typically don’t enjoy the process of purchasing a new vehicle but I can honestly say this time it was fun and easy. I will More

by amyskinner11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2024

I’ve leased my last few vehicles from BMW of Crystal Lake. Always so accommodating and helpful. I have worked with other dealerships in the past but they are the best. More

by artalesq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2024

An Outstanding Experience at Anderson Motor Co - 2020 BMW X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the e More

by Jeff S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Moore
February 03, 2024

Excellent Service By Everyone. I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car More

by donadokhoun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Orton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Amazing service and Michelle was absolutely wonderful to work with. Would definitely recommend your dealership. More

by Mistygug
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2024

It was a wonderful experience at the dealership. Everyone was CRYSTAL clear in explaining all the details from the car, features and financials! Kenderick went above and beyond to care of our questi More

by Alok K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Marrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Moore
January 09, 2024

After shopping around extensively, we found our new car at Mazda of Crystal Lake. Couldn’t be more pleased with the overall experience there! Ask for Kenderick Moore, you’ll be glad you did 😊 More

by Drives a Mazda
Recommend Dealer
Yes
Employees Worked With
Kendrick Moore
December 18, 2023

Purchased a Certified Pre Owned BMW. For a month I was contacting the sales department to get a copy of the CPO inspection report which wasn't in my paperwork and was completely ignored. More

by Neal C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kayla Brock
Dec 20, 2023 -

Neal C responded

Since writing this review the general manager has contacted me and apologized for the sales team dropping the ball. He's made everything right and my faith in this dealership has been restored. By the way, my BMW is absolutely gorgeous.

Dec 21, 2023 -

BMW and Mazda of Crystal Lake responded

Thanks for the update, Neal! We're glad that everything worked out and if there's ever anything else you need, please don't hesitate to reach out!

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