BMW of Palm Springs

A few hoops but excellent customer service Arrived at the dealership 30 minutes before their closing time. I had already been to Mercedes, Subaru, Kia and Lexus dealerships and I didn't feel co Arrived at the dealership 30 minutes before their closing time. I had already been to Mercedes, Subaru, Kia and Lexus dealerships and I didn't feel comfortable in any of them. Then I met Phil Meyer at BMW of Palm Springs who very patiently listened to my needs, budget and concerns about purchasing a new vehicle. We walked the car lot, took a test drive and I found the car that matched my needs X 3 (pun intended). I was pleasantly amazed that he and his team stayed until all of my purchase paperwork was completed. The only glitch was with their financing department who had pre-approved me but somehow didn't populate my data correctly. So because of that I couldn't take my new vehicle home which my child called "a big bummer". Kevin Rock, their finance specialist is indeed a "Rock Star" and explained everything to me in verbiage I could actually understand. Jovana Salazar is indeed a "genius" with her awesome knowledge of every BMW on the lot. She took great strides to educate me about the operation and safety features of my new X3. And to Justin, the General Manager, although we never had an opportunity to meet, thank you for your above and beyond considerations which made the small glitches mostly forgettable. I highly recommend this dealership to anyone who is considering purchasing a BMW. They make a prospective buyer feel quite comfortable and the free espresso machine and cold bottled water was a big hit with my 8 year old. More

I check in for regular oil change and global compartment loc I noticed the "wash fluid level low" light turn on when I turn the engine off as I arrived at home. I specifically as Chris Hapner to make sure the I noticed the "wash fluid level low" light turn on when I turn the engine off as I arrived at home. I specifically as Chris Hapner to make sure the technician check all fluid levels. This happened to me before. I paid for labor to open the lock of global compartment to move out the materials in the compartment. I believed they have opened the compartment and relocked the compartment again, but did not remove the materials. More

Service at the Service Deoartment When I took my car in to be serviced they couldn’t have been nicer or more efficient! I was only there a few minutes when I was escorted to my very ni When I took my car in to be serviced they couldn’t have been nicer or more efficient! I was only there a few minutes when I was escorted to my very nice loaner car and received updates all along from Sandy on the progress of my car. When I came to pick up my car it was shiny and clean and everything worked like a dream! More

Great experience Dave Cuza was great. Made the entire process very easy. Would recommend his counsel to many more. The loaner car was beautiful and lovely to drive. Al Dave Cuza was great. Made the entire process very easy. Would recommend his counsel to many more. The loaner car was beautiful and lovely to drive. All around happy with the service. More

Service Review Received Great service / support from the PS BMW team Transportation was avail to/back while my car received the needed service Highly recomme Received Great service / support from the PS BMW team Transportation was avail to/back while my car received the needed service Highly recommend the sales & service team More

Michael Pope is the Bomb! When you are looking for a BMW to purchase or just learn information -salesman Michael Pope is spectacular. He takes the time out of his busy sc When you are looking for a BMW to purchase or just learn information -salesman Michael Pope is spectacular. He takes the time out of his busy schedule to go thoroughly through any questions you have. I highly recommend! More

Routine service is always painless at BMW Palm Springs Easy peasy service at BMW Palm Springs. I love the way they treat me at this dealership. It’s always a pleasure. Sandy is fabulous. Easy peasy service at BMW Palm Springs. I love the way they treat me at this dealership. It’s always a pleasure. Sandy is fabulous. More

Excellent service Called to make an appointment for service for my car and Stan Sterling was very helpful and taking time explaining the service detail. Great service e Called to make an appointment for service for my car and Stan Sterling was very helpful and taking time explaining the service detail. Great service everytime. More

Had previously written BMW North America a summation of the Sandra Thompson in the service department is absolutely fantastic and very customer focused. I would recommend to anybody the service department. And Sandra Thompson in the service department is absolutely fantastic and very customer focused. I would recommend to anybody the service department. And had I been involved with George Salinas in the sales department from the beginning I’m convinced it would’ve been no issues. I have been asked by many in the large Community that I live in About BMW PALM SPRINGS and I would be diss honest if I didn’t say or suggest that they consider a different dealer from which to buy a car from if They could not deal with George Salinas. This was the worst experience in buying anything that I have ever had.And with all that said the X5 diesel that I purchased is a wonderful automobile More

X1 service Prompt service appointment that was accomplished in a professional manner. Requested loan vehicle was available and delivered as requested. Bryan Prompt service appointment that was accomplished in a professional manner. Requested loan vehicle was available and delivered as requested. Bryan Gacayan was friendly, helpful and professional throughout this service appointment More