BMW of Palm Springs - Service Center

They don’t return phone calls. I waited two days to get a response from them. I can’t believe it took a day and a half to have an oil change. I was never notified that it was done I waited two days to get a response from them. I can’t believe it took a day and a half to have an oil change. I was never notified that it was done until I contacted them. More

Everyone was efficient, pleasant and easy to work with. I Wouk recommend . Easy in and out and very accommodating I Wouk recommend . Easy in and out and very accommodating More

Brian was wonderful he got me home in a ride and the next day had someone deliver my car to my house. day had someone deliver my car to my house. More

We have known Bryan Gacayan for six (6) years and his insight about our cars and recommendation have been truthful, considerate and respectful. Also everyone is supportive and welcoming with a winning at insight about our cars and recommendation have been truthful, considerate and respectful. Also everyone is supportive and welcoming with a winning attitude. Nothing like working with Bryan, it has been a blessing to us (Nicole/Eru). Cheers, More

I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

Serivce was great and I’m please with the people involved. Thank you and see you soon. involved. Thank you and see you soon. More

Bryan Gacayan is honest and professional, and always goes above and beyond to provide excellent customer service. above and beyond to provide excellent customer service. More

We were informed of the problem and lended a car for the duration. Great service. duration. Great service. More

I have been a loyal customer of Palm Springs BMW since 1987 because I am always treated very professionally! 1987 because I am always treated very professionally! More

Great service advisor and techs are great to work with. Very busy most of the time. Very busy most of the time. More