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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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June 16, 2024

Service never has a loaner available and makes you stand around waiting while they stare at their computer screens not helping you. More

by customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2024

Every one there was very friendly, polite, professional and respectful they treated me very well thank you More

by abrambila1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny the service technician who sent me the video of the inspection he did on my car, thank you
June 15, 2024

Service was good but this trip there wasn’t enough people to check me in. Still the service was great and really appreciate the technician video. Also arranging Lyft is great touch. Check out was a lot smoot More

by darrylhenglish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Even though I am an infrequent customer, they treated me as if I were number one. Savannah is an awesome service rep More

by bill.voget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Bryan is very professional and goes above and beyond to exceed customer expectations. End to end the service experience with Bryan is both painless and seamless. More

by g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Enjoy the experience coming to dealership fast efficient love the video of the walk-through and my technician was amazing and was well taken care of thank you More

by tkoppang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Sandy Monson is terrific. But I'm not sure that I'd stay with this dealership if she weren't there! More

by RSD02657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

My service advisor Chris is always prompt and prepared and courteous and helpful when I go in for service. More

by ROBERTFNUNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Sandy always goes above and beyond to get the job done. It is greatly appreciated. More

by JROUHANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Sandy is always great to work with. Communication is spot on and there are never any surprises. More

by Jcarlson360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.