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BMW of Westlake
Westlake, OH
4,611 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,611 reviews
Verified Customer
July 05, 2022
From the process of purchasing my vehicle to ongoing maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excelle maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excellent. More
by Rocky River
Employees Worked With
Jim Strunk
July 05, 2022
Easy to work with. No pressure sales. More concerned that it is the right car for the customer. All around great experience! No pressure sales. More concerned that it is the right car for the customer. All around great experience! More
by ARTHUR12
July 05, 2022
Not satisfied at all. Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were never fixed and broke plastic intake parts. Misdiagnosed car as well. Overfilled oil during oil and filter change for the 2nd time now. Over 2 liters too high! Oil level sensor works great, not the issue. Intake works now that I had to fix it myself and pay for parts broken by technician. Cone air filters are not the problem. Car barely will run now. Nothing personal at all just very bad service and not doing what I asked. More
by jlt331
Employees Worked With
Nate Lieb, Carl Whelpley
July 03, 2022
Buying a car was an easy and seamless experience. Would definitely purchase another vehicle from BMW of Westlake. Would definitely purchase another vehicle from BMW of Westlake. More
by mp
July 02, 2022
Kelly was incredible and very kind and professional in helping me pick out the right car ! Excellent service ! helping me pick out the right car ! Excellent service ! More
by Tiannamarie0920
July 01, 2022
Always a smooth experience. The team goes out of their way to make sure you are taken care of. The best service experience of any dealership I've had. Shout-out to Brittaney for The team goes out of their way to make sure you are taken care of. The best service experience of any dealership I've had. Shout-out to Brittaney for always going out of her way. More
by Dubs
Employees Worked With
July 01, 2022
Jim‘s drunk did an excellent job in completing the service work I had done on 6/28/22; JIM got the work done ahead of schedule and was professional, cordial, and clearly supported me as a customer service work I had done on 6/28/22; JIM got the work done ahead of schedule and was professional, cordial, and clearly supported me as a customer More
by talbright1
Employees Worked With
Jim Strunk
