Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
4,612 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Contact Dealership
View Awards

24690 Sperry Dr

Westlake, OH

44145

Directions

By Type

Showing 4,612 reviews

June 16, 2022

Really great experience buying a used car from this dealership. Very friendly, fast, and efficient! Will recommend this dealership to others! More

by CYBERXRUNNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker
Other Employees : Steve David, Rob Nazarczuk
Report | Print
Jun 16, 2022 -

BMW of Westlake responded

Thanks for the great review about BMW of Middleburg Heights!

June 16, 2022

Very timely on service, friendly staff, they stay in constant communication with you when at the dealership. More

by jrroberts99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Jun 16, 2022 -

BMW of Westlake responded

Thanks for this positive review!

June 16, 2022

In ally years of car ownership , i have never had better service . Prompt courteous and always pro . More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Jun 16, 2022 -

BMW of Westlake responded

We appreciate you taking the time to leave this amazing feedback!

June 16, 2022

I feel Iike I was taken advantage of with the cost of products and labor. Seems like the coupons are sent after you have paid for the service. More

by MINIBUS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2022 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. It sounds like there was some miscommunication on our side. Please contact Carl at 440-887-0000 to discuss this further. Thank you.

June 15, 2022

From the moment you walk in the door every one is friendly, helpful and knowledgeable. Ken and John were very helpful to assist us in our leasing decision. More

by Doyle-Hamby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2022 -

BMW of Westlake responded

Thanks for the fantastic review about Ken and John!

June 15, 2022

Rob and Steve were extremely helpful during the whole car buying process. Not only was the service incredible but they were had one of the best dealer trade ins around. I highly suggest this dealership to an More

by MattC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve David, Rob Nazarczuk
Report | Print
Jun 16, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Steve and Rob!

June 15, 2022

I had a great experience today purchasing my car from BMW of Westlake. Ken from sales was very helpful and patient throughout the whole process and everything went smoothly and fast. Thanks again for a GREAT More

by cristicociss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Ken and BMW of Westlake!

June 14, 2022

Jim in service is terrific whole staff very nice to deal with, very customer oriented. More

by DMCCREERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Report | Print
Jun 14, 2022 -

BMW of Westlake responded

Thanks for the great review about Jim and service!

June 14, 2022

It is a very clean facility. Nate presented us with a friendly greeting in the service dept. More

by MARY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Report | Print
Jun 14, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Nate and BMW of Westlake!

June 13, 2022

Jim is always very honest, thorough and helpful. I drive across town even though there is a dealer on the other side of town. More

by scott.fine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Jun 13, 2022 -

BMW of Westlake responded

Thanks for the positive review about Jim, we appreciate your loyalty!

1
...
155
156
157
...
462