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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
February 22, 2022
So polite and prompt! Not only did they wash my car outside, they cleaned the inside winter muck! Not only did they wash my car outside, they cleaned the inside winter muck! More
by TMCEFARATTI
Verified CustomerEmployees Worked With
February 20, 2022
Carl Whelpley does a great job with the Service Department. I would highly recommend for BMW service. Department. I would highly recommend for BMW service. More
by HENDERC
February 20, 2022
There's a solid team at BMW Westlake. It is one of the better car buying experiences I have had. The overall process was easy and painless. When it comes time to purchase my next car, I w It is one of the better car buying experiences I have had. The overall process was easy and painless. When it comes time to purchase my next car, I will visit BMW Westlake first. More
by Wally Weiss
February 20, 2022
Professional, knowledgeable, and courteous staff that made our experience very easy and pleasant. It is the staff that keeps us coming back. made our experience very easy and pleasant. It is the staff that keeps us coming back. More
by bryan.c.willhoite
February 18, 2022
Work was well done and on time. Staff was pleasant and professional. Vehicle was returned unwashed. That’s a first 😕 Staff was pleasant and professional. Vehicle was returned unwashed. That’s a first 😕 More
by enki
February 18, 2022
BMW of Westlake provides the care and technical expertise that I appreciate. That is why I travel 30 miles to have my care serviced there. that I appreciate. That is why I travel 30 miles to have my care serviced there. More
by THEDGEGROOTS
Employees Worked With
February 18, 2022
The staff at BMW of Westlake is friendly and courteous. We purchased our vehicle through John Caruso. He was knowledgeable, professional and very accommodating. Moreover, we did not feel pressured to buy. We purchased our vehicle through John Caruso. He was knowledgeable, professional and very accommodating. Moreover, we did not feel pressured to buy. Justin also did a great job explaining the car's features. We had a great experience purchasing our BMW here. More
by jj
February 17, 2022
The sales people did a very good job explaining the car’s features and everything was completed in a timely fashion. features and everything was completed in a timely fashion. More
by FRITFARMER
February 17, 2022
Brittany’s customer service was outstanding. I also appreciated the video explanation provided by the technician. I also appreciated the video explanation provided by the technician. More
by Ches
Employees Worked With
February 17, 2022
Totally overpriced services. I went in for a recall and ended up spending $600 for annual routine maintenance! Total Rip off!! I went in for a recall and ended up spending $600 for annual routine maintenance! Total Rip off!! More
by BINDUSEHGAL
Employees Worked With
