BMW of Westlake

No hassle leasing with BMW of Westlake This is my second BMW I have leased through John Caruso and Adam Moon. Both are easy to work with and are no hassle in looking at deals. They always This is my second BMW I have leased through John Caruso and Adam Moon. Both are easy to work with and are no hassle in looking at deals. They always work with me to find the right car at the right monthly payment. More

Review of my Experience I drove about 2.5 hours to BMW of Westlake from Detroit Michigan. I spoke to Tom Zito on the phone a couple of times, asking questions about the car I drove about 2.5 hours to BMW of Westlake from Detroit Michigan. I spoke to Tom Zito on the phone a couple of times, asking questions about the car before I made the trip . Being kind of skeptical trying to find a car online for the first time, I was more then pleasantly surprised how honest and cordial Tom and everyone else I came in contact with at the dealership. I absolutely love the car I bought and definitely recommend anyone looking for a high quality car at high quality place. Years from now when I'm ready for my next BMW, I will be making the 2.5 hour trip again. More

Efficient. Pleasant. Worthwhile. Cuteous and knowledgeable. Appreciated test drive as well as John demonstrating car capabilities which emphasized performance AND safety features. Loo Cuteous and knowledgeable. Appreciated test drive as well as John demonstrating car capabilities which emphasized performance AND safety features. Looking forward to continued service. Thanks. More

Professional and friendly service I have been a BMW customer for several years now and have worked with the team at BMW of Westlake. They have always been very helpful in finding a v I have been a BMW customer for several years now and have worked with the team at BMW of Westlake. They have always been very helpful in finding a vehicle that fits my needs. The process of vehicle purchase is made easy. More

My First BMW Experience Went to the auto show to compare Mercedes, Audi, BMW and eventually make a purchase. I liked the Audi A6 but BMW wasn't there to compare. So my wife a Went to the auto show to compare Mercedes, Audi, BMW and eventually make a purchase. I liked the Audi A6 but BMW wasn't there to compare. So my wife and I drove to BMW of Westlake to check out the 5 series model. There I met Jerry Mancini. After a short discussion about my needs he realized very quickly that I would be best suited for a "courtesy car" with low miles. We test drove several cars and narrowed down my choice. When I picked up the vehicle, I spent 45 minutes with their BMW Genius and gained a better appreciation of my new vehicle. I have the 535i for 3 years with no out of pocket for maintenance. I think I am really going to love this vehicle. More

As always, a great experience I always have a wonderful experience at BMW of Westlake. Delivering excellent customer service is a priority from every department at this dealership. I always have a wonderful experience at BMW of Westlake. Delivering excellent customer service is a priority from every department at this dealership. The staff is knowledgable, courteous and determined to find you exactly what you are looking for. Client advisor, Howard Schneider, and Sales Manager, Frank Steffen always go above and beyond! And that's another reason why I am a customer for life. More

By Far The Best Car Buying Experience I have never been to a dealership where I felt ZERO PRESSURE! The whole experience was excellent from the moment I stepped into the dealership and met I have never been to a dealership where I felt ZERO PRESSURE! The whole experience was excellent from the moment I stepped into the dealership and met "Q". He was thorough and knowledgeable about everything and throughout the whole process. I will definitely contact him and this dealership in the future and I will let others know that if they are interested in luxury vehicles, this is the place to stop! More

First Class Customer Service and Professionalism combined Q was absolutely wonderful to deal with when I bought my BMW. No pressure, polite, knowledgeable and friendly. In fact, all the employees I came in Q was absolutely wonderful to deal with when I bought my BMW. No pressure, polite, knowledgeable and friendly. In fact, all the employees I came in contact with at the dealership were great to do business with. In fact, I wouldn't go anywhere else to purchase a car. Q made my car buying experience a pleasure! More

Great Times Being Had with my 1st New Car Purchase!!! After my initial telephone conversation with Mr. Mihalik, I drove the extra 180 miles to purchase my 1st new BMW. Steve helped me from start to finis After my initial telephone conversation with Mr. Mihalik, I drove the extra 180 miles to purchase my 1st new BMW. Steve helped me from start to finish. He handled me with the patience of a Saint -:) as I had the "new car jitters". I could have purchased my new car anywhere and chose BMW of Westlake because of my telephonic experience with Steve; a person I hadn't even met yet! I had an Excellent Experience, and recommend Steve to everyone! Thanks Steve More

Customer Loyalty I recently leased my 4th BMW from Ken Delk. I appreciate the customer loyalty that is provided to me. I plan to lease from them in the future. I recently leased my 4th BMW from Ken Delk. I appreciate the customer loyalty that is provided to me. I plan to lease from them in the future. More