BMW of Westlake

My car buying experience. I had a nice car buying experience at this Ganley (one of numerous) Dealership in Westlake. They located what I wanted, priced me fairly, quick and ea I had a nice car buying experience at this Ganley (one of numerous) Dealership in Westlake. They located what I wanted, priced me fairly, quick and easy through finance....no shenanigans or BS. Car looked amazing when I picked it up and the dealership itself was stunning! Steve Mihalic, may salesman was great, got me what I needed in the timeframe I needed it, was knowledgeable and patient. He kept his word, which goes a long way with me and generally wanted me to find my dream BMW....that I could afford. I would recommend this dealership to anyone and will get my next BMW from there no question. Clint Hintz More

CPO Purchase I drove from Pittsburgh to Cleveland for a BMW three series I had been searching for. Jerry Mancini gave me a very honest and informative description I drove from Pittsburgh to Cleveland for a BMW three series I had been searching for. Jerry Mancini gave me a very honest and informative description over the phone and had one item fixed before I made the two hour drive to look at the vehicle. Everything was as advertised and Jerry had the car clean and ready to test drive when I arrived. The purchase was painless and Jerry was an incredible help from start to finish. Thanks to all at BMW of Westlake for the professional and courteous assistance. More

Above & beyond expectations I had visited multiple BMW dealerships around Columbus (where I live) as well as in the Cincinnati market with less than stellar experiences. After re I had visited multiple BMW dealerships around Columbus (where I live) as well as in the Cincinnati market with less than stellar experiences. After reaching out to BMW of Westlake I realized that their customer service is on another level when compared to the other dealerships I had visited. They could not have been more accommodating with helping me find the X5 that had everything I wanted within my price range. Putrri Padbatan always made herself available whenever I had any questions throughout the whole leasing process as well as after the deal was completed. I never felt pressured and she was always able to handle any questions or concerns I had along the way. She knew I was in a rush to sell my current vehicle & even offered to give me a loaner for the week while I was waiting for my X5 to be ready so I could sell my car ASAP. They have certainly earned future business from me once my lease expires. More

1st BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW and test driving various cars. Jerry exceeded all of my expectations and I enjoyed the experience purchasing my certified 535i. More

Two cars and two great experiences This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most i This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most importantly, Jerry and the whole team are helpful, inviting and do not pressure you. Everyone knows the bad experiences that can happen when buying a car, but Jerry made me feel like he was working for me. And then he brought in Fred Palmer, and I had no idea what to expect. But it turned out Fred was just as nice and helpful as Jerry. What a great team!! The buying experience was great and my used 750 was perfect. More

Customer Service Bar None! Staff extremely friendly! My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavi My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family! Sincerely Written, Angel More

Good second time experience This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors More

Great first BMW! I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. W I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. Well - great service and a great car turn into a great experience. My sales person was Howard Schneider and he is a true enthusiast! Love my new m235i and really appreciate the treatment and experience I've had at the dealership. More

Thank you for a wonderful experience! This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experien This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experience. Thank you! More

Great dealership! Great people! Great Cars! BMW of Westlake is a great new dealership conveniently located right off of I-90 in Westlake. The service from initial encounter to new car pickup is BMW of Westlake is a great new dealership conveniently located right off of I-90 in Westlake. The service from initial encounter to new car pickup is what you expect from a luxury car dealership- friendly and attentive. We have had a relationship with Howard over the years but this was the first car purchase we have made with him and it was fantastic. He was diligent in getting you what you want, timely with correspondences/follow-ups and overall just a friendly guy. We will work with Howard again and would recommend him and the dealership to our friends. More